Senior Manager-Digital Product Management
American Express
You Lead the Way. We’ve Got Your Back,
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
Are you up for a challenge? Do you want to join a dynamic, innovative, forward-looking team with key technology partners? Are you familiar with agile? Love to improve processes and drive automation to reduce inefficiencies but also drive additional value. Then this could be the role for you!
The Enterprise Data Products (EDP) organization is part of the American Express Technology Group. EDP manages the Big Data Ecosystem which helps to centralize data across the company with built-in governance and democratization of access to a broad user community. The team is driving the future of our business by building products and platforms that delivers trusted and quality data for decision science processes, big data applications and analytical users. We are looking for multiple Product Operational Managers across different work streams – Cornerstone, BI and Lumi. This role works closely with Business, Technology, and Infrastructure partners to address Initiatives across the enterprise, as well as adoption of training users onto Lumi.
Responsibilities:
- Support the development of software products in alignment with business objectives and create business and technical documentation as required by the development lifecycle.
- Define product scope and objectives, ensure compliance with standards and best practices, and drive production issue management, analysis, and issue tracking.
- Ensure product and capability areas are controlled through a defined roadmap aimed at improving time to market, reduced operational risk, and increased business value.
- Work closely with technology teams to develop, test, and deliver defined capabilities and rapidly iterate new solutions.
- Collaborate with customers and key stakeholders to deliver Lumi capabilities that improve the overall experience for our big data customers and teams
- Actively drive communication and sharing sessions with Lumi customers across different business units to drive use case adoption
- Lead discussions to build use case and data onboarding roadmaps and project plans
- Partner with customer success team to enhance Lumi training opportunities for customers
- Effectively implement use cases with cooperative engagement from business partners and technical leaders
- Conduct meetings that encourage teamwork while driving effective corrective actions and prioritizing necessary process enhancements to improve performance and availability
- Demonstrate a sense of urgency and enthusiasm in developing elite Enterprise Data Platform services
- Champion an external perspective in delivering solutions via a deep understanding of the external landscape; inspire and infuse external perspective across workstreams to modernize the platform
Qualifications:
- Position requires a Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, and 2 years of experience with driving large-scale product development projects through all phases of the systems development lifecycle.
- Experience must also include a minimum of: 3 years of experience with business systems analysis, including requirements analysis and definition; 3 years of experience with root cause analysis, developing/reviewing of business process flows, and designing, building, and testing application code; 1 year of experience with creating data architecture solutions consistent with enterprise standards
- 5+ years of experience in Product Management with proven track record in carrying out discovery and analysis to support the creation of our Product Vision, Strategy and Framework
- Experience handling customer interactions and executive reporting
- Proven track record managing large, complex features or products with multiple partners
- Ambitious with strong interpersonal and communication skills, both verbal and written
- Customer First: Obsess over customer needs - identify opportunities and gaps, work to address those needs
- Partner and Collaborate: Work closely with engineering, data, analytics and product management teams to deliver results
- Shows a genuine personal dedication to successfully completing all projects with an ability to learn rapidly and adapt quickly to changing situations
- Confirmed history influencing and getting results for enterprise-level projects
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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