Senior Digital Product Manager
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Digital Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.
How will you make an impact in this role?
The Senior Manager, Emerging Digital Financial Experiences (EDFX), will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly among banking customers. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving app and web adoption and increase customer satisfaction.
The successful candidate will be responsible for:
- Drive growth in engagement of our core mobile and web money movement experiences through defining best-in-class digital capabilities
- Play a critical role in defining, developing and deploying new & emerging money movement features, particularly in the Banking (checking / savings) focused domain
- Partner with teams across the organization to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement
- Build and leverage partnerships with other LOBs – creating strong relationships
- Data-driven – owning customer engagement and driving deep partnership across the product development & launch life-cycle of emerging digital experiences
Minimum Qualifications
- Min. 5 years’ experience in Agile Product Management roles
- Min. 1 years’ experience managing a Product Analyst or small team, fostering a diverse and inclusive environment
- Recent experience prioritising work for a scrum team and using quantitative and qualitative data to drive backlog enhancements
- Proven ability to maintain and drive a product strategy, prioritise backlog and lead a program digital user experience improvements
- Experience driving process flows and mapping to capabilities
- Understanding of building relationships and managing stakeholders
- Experience of delivering business results and influencing decisions
- An ability to deal with a fast pace and changing needs
Preferred Qualifications
- Technical expertise in applicable front-end technology
- Understanding of the evolving compliance and regulatory requirements and environment
- Experience driving UI/UX and how to work with personas, wireframes, process flows and designing for mobility
- Understanding of Design Driven Development & Design Thinking
- Experience in matrix organizations and cross-functional environments
- Previous experience with CXO (Customer Experience Optimisation)
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.