Analyst-Risk Management
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
B30 Analyst, CFR-CoE Executive Office (India)
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description
CFR India is a 1700+ member team is responsible for managing the net credit and fraud loss provisions for American Express while enabling profitable growth in close collaboration with business teams. The group manages multiple critical functions for the company including fraud and credit underwriting strategies for credit products, ongoing exposure management of existing customers, deploying credit, fraud risk and marketing models, developing policies pertaining to credit and collections and to develop risk & AI products, capabilities, solutions.
Key Responsibilities:
This position will play a pivotal role in shaping and executing the business strategy and planning processes for the CFR teams in India. This role will contribute to several key initiatives that are essential for the effective functioning of the Exec office.
- Drive people analytics and generate insights to strengthen the CFR CoE operational strategy
- Maintain & manage Dashboards on colleague data, with a strong focus on key metrics such as attrition, churn, growth etc.
- Provide planning and coordination support, including project management, analytical inputs for strategic initiatives as required
- Support the day-to-day management of business planning and operational processes for the CFR Executive Office, including talent management, headcount resource planning and reporting, and strategic investment process
- Manage and contribute to multiple initiatives simultaneously
- Deliver strategic support on a range of complex issues and projects as needed
- Collaborate with stakeholder across the enterprise to drive colleague acquisition strategy for CFR by coordinating with multiple partners across functions
- Co-ordinating as required with AXP leaders, external vendors and subject matter experts for CFR Colleague Initiatives.
- Handling CFR India budgets, which will include coordinating across teams on expenses, monitoring and maintaining reports for the BU
Qualifications:
- Exceptional organizational, program management, and time management skills, with the ability to prioritize and deliver results within tight timelines
- Strong analytical capabilities to evaluate & measure the effectiveness of key talent management strategies
- Strategic thinker with a proven ability to drive and implement initiatives effectively
- Excellent written and verbal communication skills, with the ability to engage and present
- Ability to thrive under pressure in a dynamic, fast-paced environment
- Entrepreneurial mindset- with the ability to structure and generate opportunities from strategic ideas.
- Strong executive presence, relationship-building skills and stakeholder alignment skills
- Self-starter with high accountability, and a problem-solving mindset for complex, open-ended challenges
- Proficient in Microsoft Excel, PowerPoint, and Word; demonstrated excellence in using these tools
- Minimum 2 years of relevant work experience in business management, analytics or a related domain.
- Bachelor’s degree required
Critical Factors to Success:
- The ideal candidate is a highly motivated self-starter who can provide strategic thought leadership and independently lead projects with minimal guidance
- Demonstrate high versatility and flexibility in managing and executing a wide variety of projects
- Capable of delivering consistently high output while balancing multiple priorities, with a positive, growth-oriented mindset
- Strong relationship management skills with proven ability to influence across a matrixed organization
- Strong analytical skills, with experience in distilling complex business data into clear, actionable insights
- Ability to perform well under pressure and consistently meet tight deadlines
- High level of integrity with the ability to manage sensitive matters with complete confidentiality
- Excellent written and verbal communication skills
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.