Quality Analyst
American Express
Quality Analyst
#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Control Management Testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.
The GS Control Management Testing Analyst will:
- Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines
- Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
- Review and enhance policies and procedures for accuracy and clarity in execution
- Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
- Develop solutions with peers, leaders and assigned business partners to close identified gaps
- Regularly review processes and procedures for effective control
- Identify opportunities for enhancements and challenge the status quo
Minimum Qualifications:
- Demonstrates strong proficiency in both spoken and written in English.
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus
- Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadline
- Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment
Preferred Qualifications:
- 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. Open to college level.
- Experience in at least one of the following:
- Supporting identification of operational risks throughout business processes and systems
- Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
- Supporting independent control monitoring, including identification of control improvements
- Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
- Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
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Additional Details:
- Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
- Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.