Senior Manager - Digital Product Management, SBS Growth & Delivery
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a portfolio of products including consumer and commercial banking, commercial card, marketing capabilities, partner integrations, and the virtual payments platform. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
How will you make an impact in this role?
The Senior Manager, Small Business Digital Growth and Delivery is a product development and program management role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams to organize and evolve our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and manage the Small Business Growth and Experiences roadmap
- Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem
- Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks. Present recommendations to senior leadership and cross-functional partners
- Manage the development and delivery of Agile stories and epics, ensuring alignment with our strategic objectives
- Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies
- Partner with Engineering to create and update management reports on Engineering resourcing and progress of development and quantify post-launch impacts
- Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines
- Clearly articulate impact of any changes to team members and Engineering and ensure testing and acceptance processes are completed successfully
- Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization
- Continuously improve team processes and cross-pollinate best practices across the Enterprise
- Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines
Minimum Qualifications:
- Experience in digital product and development with proven ability to effectively drive consensus amongst cross-functional teams, seamlessly deliver customer-focused experiences, and thrive dealing with fast paced and changing needs in a matrixed environment
- Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way
- Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and the Investment Planning office
- Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex. initiatives. Focus on key priorities, understand tradeoffs and plan with partners in an efficient manner
- Excellent communication and stakeholder management skills including change management conversations. Able to build positive relationships, and influence decisions with a variety of cross-functional partners
- Ability to dive deep on data to monitor results and quantify impact
- Ability to conduct independent discovery and research, driving outstanding questions to resolution
- Composed when faced with rapidly changing priorities and projects
- Bachelor's degree
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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