Director, Product Design
American Express
At American Express, our culture is built on a 175-year history of innovation, sharedAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Design & Research team is a global team of highly talented multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.
The Enterprise Acquisition Design team is seeking a seasoned Director of Product Design to lead a talented group of product designers and deliver best-in-class acquisition design solutions in partnership with our International Acquisition teams. You’ll collaborate closely with digital product management, technology, and business leadership to execute a design strategy grounded in a robust Design System foundation.
This is a high-impact leadership role that brings together the specialized talents across Enterprise Design & Research, including Product Design, Content Design, and User Research, to create user-centered experiences that are both impactful and scalable.
How will you make an impact in this role?
Vision & Strategy
- Develop and communicate a compelling design vision aligned with product and business goals
- Stay current with industry trends and integrate best practices into the design strategy
Team Leadership & Management
- Lead, mentor, and grow a team of product designers
- Set clear goals, expectations, and support career development
- Ensure effective planning, scoping, and delivery of design work
- Promote team cohesion, psychological safety, and a growth mindset
Cross-Functional Collaboration
- Partner with product managers, engineers, and executives to define and prioritize design initiatives.
- Champion collaboration between design and other departments.
Design Excellence
- Define and maintain design principles, guidelines, and standards
- Advocate for user-centric design, ensuring end-user needs are central to the process
- Present design concepts and strategies to executive stakeholders with clarity and impact.
Minimum Qualifications
- Proven experience in people leadership and team building
- Strong communication and storytelling skills
- Expertise in product and design strategy
- Mastery of design thinking and accessibility design
- Proficiency in customer journey mapping, prototyping, wireframing, and requirements gathering
- Experience working with design systems and cross-functional teams
Why Join Us?
- Shape the future of acquisition design across global markets
- Lead a high-performing team in a collaborative, inclusive environment
- Influence strategic design decisions at the enterprise level
- Work with cutting-edge tools and a robust design system foundation
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.