Senior Business Systems Analyst
American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
This is an exciting and dynamic position of Sr Business Systems Analyst in the MIS & Analytics Team. The MIS & Analytics Team is responsible for enabling the GSG processes to operate at the most efficient and effective levels by establishing best in class MIS and analytics tools.
This position will primarily support the KYC / AML processes.
How will you make an impact in this role?
- Learn and understand the processes and systems used within the KYC / AML ecosystem mainly focused on India Market
- Investigate available data sources, provide recommendations for incremental data needs, and work with data owners on sourcing
- Define and build appropriate metrics to evaluate the performance of the KYC / AML processes
- Define and build Executive and process level dashboards providing visibility to process performance
- Conduct insightful analysis that assists leadership on process enhancement opportunities
- Work as part of a diverse team of subject matter experts to partner with multiple business units including International Card Services, Global Merchant & Network Services, Operations, Compliance, product and engineering teams to collaborate on strategies and process improvements that meet compliance and regulatory standards while minimizing operational risk
Minimum Qualifications
- Strong Analytical and Problem-Solving Skills
- Comfort executed in a certain level of ambiguity
- Experience using current AMEX big data tools (Cornerstone, Hive, Yellowbrick, LUMI, etc)
- High proficiency in data analysis and understanding of WCC rules and other capabilities
- Experience creating dashboards (Tableau, PowerBI, Excel, etc)
- Ability to work independently as well as be a team player
- Ability to deconstruct processes and understand the data environment behind the process
- Strong communication skills – ability to translate complex subjects to the understanding level of the audience
Preferred Qualifications
- Working knowledge of internal Global Services Group processes, systems and functional areas strongly preferred (Servicing, Credit,
Payments, GSP/ISP, CSP, WCC, CLIC, Griffin, GO2, EDU, etc.) - Experience collaborating with product and capabilities teams
- Project management experience
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.