Generative AI and ML Product Operations Analyst, Support Apps
Apple
Software Engineering, IT, Product, Customer Service, Operations, Data Science
Sunnyvale, CA, USA
USD 136,300-248,700 / year + Equity
Posted on Jan 17, 2025
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital is seeking an Analyst to help drive platform and product operations for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generative AI solutions in order to improve customer experience, increase issue resolution across support topics, and help achieve business goals as a result. It requires process-oriented creative thinking, and the ability to cut through ambiguity. The ideal candidate will have a data-driven mentality, an obsession with customer experience, and hands-on experience applying generative AI technology to end-customer interactions with proven, high-quality results.