Support Channels Technology and Strategy Manager
Apple
IT, Customer Service, Operations
Austin, TX, USA
Posted on Feb 23, 2025
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The AppleCare Support Programs team is seeking a manager to lead a portfolio that includes our Support Channels technical programs, including our Chat, Voice, Email and Task client software, routing technologies, and more. The position plays a crucial part in steering and executing AppleCare’s capital investment portfolio. This role requires close collaboration with key partners across AppleCare, as well as IS&T, Retail, Product Marketing, Hardware and Software Engineering, Security, and other Apple teams.