Sr Manager, Apple Store Online Contact Center Application Product
Apple
Product
Austin, TX, USA
Posted on Apr 25, 2025
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things! A team at the center of defining the magical experiences that our customers experience when reaching out to Apple is our Specialist Platforms Team. This Product organization is responsible for the applications and platforms used by our contact centers around the globe, and help shape the Specialist and Customer engagement. In this role, you’ll be leading a global team of Product Managers responsible for 45+ applications across sales, service, quality, engagement, authentication, and many more domains.