Contact Gateway Configuration Analyst
Apple
IT
Austin, TX, USA
Posted on May 9, 2025
At Apple, we pride ourselves on providing an unparalleled customer service experience - a customized journey designed to surprise and delight - and it is our unique set of technologies that allow this magic to happen. Our focus, as part of the Customer Experience Channels Optimization (CXCO) team, is to ensure that those technologies are healthy, aligned with current business needs, and ready to take on the next big thing! The Contact Gateway platform is a powerful tool that allows AppleCare to manage our customer’s support experience in a flexible and agile way, and is central to most Contact Center strategies. It is also a tool used for investigation into potential engineering issues, customer experience problems, and much more. The Contact Gateway ecosystem is the nerve center of our support programs, and as such requires a dedicated team to ensure that it is functioning appropriately for the needs of the business and our customers.