Engineering Project Manager (SAP Customer Engagement - Commerce Cloud Functional Analyst), IS&T Enterprise Systems
Apple
IT, Customer Service, Operations
Sunnyvale, CA, USA
Posted on May 13, 2025
At Apple, we build products that enrich the lives of millions of customers. We believe hard work, creativity, and innovations fuel the ultimate customer experience. Our SAP team is part of the global Information Systems & Technology (IS&T) organization. We build systems that support customer ordering, fulfillment and service of Apple products. We work with multiple Apple business functions including Sales, Operations, Retail, AppleCare and Finance. Commerce Cloud Functional Analyst is a position within the SAP Customer Engagement team, and this position will be key to our B2B E-commerce application space. We are looking for a person with a solid background in building innovative customer-facing web applications, in an enterprise environment. You’ll work closely with our business collaborators and other partners to implement new solutions. In this position you will be required to have business process skills as well as technical leadership skills, to be able to design and implement secure, scalable and sustainable solutions. It also requires ability to create process flows, functional specifications and work with both onsite and offshore resources to build and test solutions, troubleshoot and resolve issues under pressure to meet timelines and present solutions to multiple levels of management. We need a motivated critical problem solver with a sharp eye for detail, who can instrument, analyze, and identify bottlenecks in current processes and come up with innovative solutions to address those. Come, join us to do the best work of your life with a dedicated group of people! Bring your passion and dedication to the job and there’s no telling what you could accomplish!