Feedback Health Management Analyst
Apple
IT
Austin, TX, USA
Posted on May 18, 2025
The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare’s Feedback Health Management (FHM) team drives impactful change across a diverse portfolio of programs, tools, and processes by developing metrics-based solutions, streamlining the feedback experience, and encouraging collaboration to improve user satisfaction and business results. The FHM team is looking for an experienced analyst who can thrive in a dynamic workplace where both individual drive and team collaboration are keys to success. This individual should be strategically-minded with outstanding communication skills and possess the ability to drive innovative solutions that elevate the support experience and efficiently scale resources. Candidate should have experience in data analysis, survey research, or program evaluation.