AppleCare Product Ops - Project Manager
Apple
Product, Operations
Sunnyvale, CA, USA
Posted on May 20, 2025
Apple is a place where extraordinary people come together with passion and dedication to build products and services that change the world. Are you excited by the idea of making a real impact? Do you thrive in fast-paced environments with lots of ambiguity? Do you excel in system and data analysis, and enjoy working cross-functionally to solve complex problems? If so, we want to talk with you! The AppleCare On-device team creates experiences in Settings to view device warranty and AppleCare coverage, purchase or handle AppleCare products, or launch into a service or support journey. We are constantly adding or improving our features and operations. Our system flows are complex, and it’s imperative that every customer receives the extraordinary interaction that AppleCare is known for. Our systems change as we evolve our platforms to launch new products, or make enhancements to improve scalability and efficiency. To achieve the highest level of rigor, we also consistently and proactively monitor our systems and data flows, and root-out unexpected results in our metrics.