Senior Project Manager, Contact Center Technology
Apple
IT, Operations
Austin, TX, USA
Posted on May 23, 2025
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. We are seeking a highly skilled and technical Contact Center Infrastructure project manager. The ideal candidate will have extensive experience with Genesys Engage and Cloud platforms, and will be responsible for end to end project management and migration of our existing Genesys Engage environment to a new platform. This role requires deep technical expertise, strong problem-solving skills, and the ability to work multi-functionally with other teams to ensure a flawless transition. This person is proactive, driven, and loves working in a fast paced and at times ambiguous environment where their work helps clarify and set direction for the processes and technologies that they’ll touch. We’re looking for an excellent project coordinator, an innovator, a deep thinker, a relationship builder, a phenomenal communicator, a team builder, and someone who works comfortably within the details but without losing sight of the larger strategy we’re driving. If this sounds like you, we’d love to talk with you.