Reliability Labs User Research Engineer
Apple
Cupertino, CA, USA
Posted on May 23, 2025
The Reliability Labs User Research team ensures Apple products can handle the challenges of real-world use. Using mixed research methods, we study how customers interact with our products, evaluate wear and damage, and refine testing strategies to improve reliability. Product reliability delivers customer brand loyalty- customer satisfaction is our guiding principle. This role offers a collaborative and stimulating environment, working closely with cross-functional design and reliability engineers to enhance product durability. We focus on understanding genuine user behavior, reducing bias, and using creative and analytical approaches to solve challenges. Our research, backed by data and insights, helps shape testing methods and establish design success criteria enabling decision making rigor supporting all Apple products. Come join our team!