Survey Research Program Manager, AppleCare Customer Insights
Apple
Customer Service, Operations
Austin, TX, USA
Posted on Jun 27, 2025
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. When you bring passion and dedication to your job, there’s no telling what you can accomplish. The people here at Apple donʼt just craft products - they build the kind of experiences that have revolutionized entire industries. Our people and their ideas inspire the innovation that runs through everything we do. Do you have an insatiable curiosity for understanding and improving the customer experience? Are you passionate about transforming quantitative data into actionable insights that drive business decisions? If so, the AppleCare Technologies Customer Insights team is looking for a Survey Research Program Manager to join our high-visibility team. Our mission is to provide actionable insights to improve AppleCare by revealing what customers think and feel. Apple is recognized for having the best customer satisfaction and support in the industry. Our team is chartered with delivering high-quality guidance and intelligence essential to maintaining and strengthening this top ranking and improving the customer experience.