Software Engineer (Desktop Support Engineer), IS&T Enterprise Systems
Apple
Software Engineering, Customer Service
Austin, TX, USA
Posted on Sep 12, 2025
The AMR IS&T team is responsible for partnering with Apple’s 3rd Party Logistics providers to ensure desktop systems and IT infrastructure effectively support Apple's current and future needs. This position is expected to support Apple IT infrastructure deployments in third-party logistics centers, working closely with several cross-functional teams to ensure that Apple’s Logistics business is fast, efficient, and reliable! A blend of business and technical acumen coupled with desktop management discipline is critical to success in this role. You will maintain strong awareness of the processes and systems utilized by all AMR Logistics lines of business, with an emphasis on warehouse operations. You will have a proven track record of learning new things, working with others to solve sophisticated problems, analyzing trends to innovate, and finding new opportunities to improve business efficiency. The role will manage support for the AMR region. Some travel (both domestic and international) and occasional work during non-standard business hours will be required. The ideal candidate possesses a strong customer experience ethic, has top-notch communication skills, displays creativity, and appreciates fully the core strengths that make Apple’s products easy to use!