Software Readiness/Data Engineer, Enterpise Technology Services
Apple
Software Engineering, IT, Data Science
Elk Grove, CA, USA
Posted on Nov 4, 2025
Apple is a place where extraordinary people gather to do their best work. Just be ready to dream big! The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imaging what you could do here! At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. Essential Fucntions Resolve technical and non-technical issues through tickets, from understanding user problems to giving solutions and documenting root cause analysis. Effectively communicate to both technical and non-technical customers the progress of the ticket. Identify and guide teams to understand users issue and help teams come up with solutions to address the concern. Collaborate with cross functional teams to fix issues like bugs and data quality. Ensure customer success through timely issue resolution, providing positive customer impact and experience. In this role you will be asked to lead through ambiguous tickets and issues on a big data system, working with cross functional teams on Apple’s manufacturing data platform. The expectation is that you will be able to independently drive ownership of the issue across all leadership levels of the business and provide guidance and direction when you may not have all the facts or data points. Teams across the organization are relying on the solutions we provide to make critical decisions with system availability being paramount to the success of many groups throughout the company, and with the ability to work weekends and holidays as required.