Senior CoreOS Engineer - Enterprise Services
Apple
San Francisco, CA, USA · Oregon, USA · San Francisco Bay Area, CA, USA · Multiple locations
USD 174,900-291,400 / year + Equity
Posted on May 22, 2026
At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! As a CoreOS Engineer in Enterprise Services you will serve as the subject matter expert for our Enterprise Services organization, combining deep expertise with broad cross-domain knowledge. You will join a dynamic team dedicated to providing advanced technical leadership, driving documentation, and delivering training that empowers our support teams worldwide.
In this role, you will act as a trusted technical advisor for complex customer challenges, internal consultations, and strategic initiatives. You will engage directly in customer calls to ensure consistent, high-quality technical support and drive issue resolution. Beyond direct case involvement, you will drive technical excellence at scale by guiding documentation, training, and peer development efforts across the organization.
- Serve as a comprehensive technical advisor and consultant across multiple focus areas, supporting high-impact enterprise customer issues and participating in customer-facing calls to drive resolution.
- Provide technical leadership by shaping best practices, standards, and technical direction across teams.
- Own, review, and evolve technical documentation, training materials, and knowledge-sharing initiatives, including delivering tech talks and mentoring sessions.
- Partner with Engineering, Product, Sales, and Support teams to align on technical strategy, screen potential product defects, analyze trends, and provide actionable feedback.
- Act as a senior consultative escalation point for Enterprise Customer Support Engineers across regions.
- Design, build, and validate complex lab environments to reproduce, isolate, and resolve technical issues.
- Bachelor’s degree in computer science, engineering, information technology, or equivalent experience with 12+ years of industry experience in a technical engineering or support engineering role
- Experience serving as a technical lead for customer-facing and executive-level escalations
- Expertise in the following technical areas: platform stability, app security, platform security, and macOS process management
- Master's degree in computer science, engineering, information technology, or related field of study with 8+ years of applicable experience
- Experience with scripting and software updates
- Experience leading documentation, training, and peer development initiatives
- Experience acting as a technical consultant to cross-functional partners and peers
- Ability to operate in ambiguous or changing environments while maintaining technical rigor
- Ability to communicate technical concepts to diverse audiences
- Collaboration, leadership, and facilitation skills
- Ability to assess situations and determine technical solutions