Talent Advisor, Technology & Customer Operations (TCO)

Help shape how Avalara scales its technology and customer organizations.

Avalara is growing its global Technology & Customer Operations organization, and we’re looking for a senior talent leader who can help ensure that growth happens with clarity, intention, and speed.

The Talent Advisor, TCO is a strategic role embedded with Avalara’s Technology and Customer Operations leadership teams. This position partners directly with senior leaders across Engineering, IT, Customer Experience, Customer Support, Professional Services, and Customer Onboarding to shape hiring strategy, provide market insight, and guide critical talent decisions across a global organization of roughly 3,500 employees.

This role blends strategic talent advisory with hands-on recruiting for a small number of high-impact roles, ensuring Avalara continues to attract exceptional leaders and specialized talent while scaling as an AI-first, globally connected company.

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Serve as a strategic talent partner to TCO leadership

• Partner with leaders across Engineering, IT, and Customer Operations to understand business priorities and evolving talent needs
• Help translate product, technology, and customer growth plans into thoughtful hiring strategies
• Provide talent market insight, competitor benchmarks, and hiring intelligence to inform leadership decisions
• Participate in planning cycles and leadership rhythms as the talent strategy partner

Guide strategic hiring and talent decisions

• Advise leaders on role design, hiring priorities, and talent availability across global markets
• Deliver talent mapping insights and pipeline visibility for critical technical and customer-facing capabilities
• Support thoughtful, structured hiring decisions across senior and specialized roles

Lead select high-impact searches

• Personally lead recruiting for a targeted set of niche roles where senior judgment and expertise are required
• Partner with hiring leaders on search strategy, candidate calibration, and final hiring decisions
• Deliver a high-quality candidate experience that reflects Avalara’s culture and values

Bring talent insight to the organization

• Leverage talent intelligence, market data, and emerging trends to guide hiring strategy
• Partner closely with HR Business Partners, Finance, and TA colleagues to align hiring plans with business priorities
• Help strengthen scalable recruiting practices as Avalara continues to grow globally

• 10+ years of experience in talent acquisition within a high-growth technology or SaaS environment
• Deep experience recruiting for technical and customer-facing roles including Engineering, IT, Customer Experience, Support, or Professional Services
• Demonstrated ability to partner with senior business leaders as a trusted advisor on hiring strategy and talent decisions
• Strong understanding of how technology and customer organizations scale and the talent capabilities required to support growth
• Ability to translate talent market insight into practical recommendations for business leaders
• Excellent communication, stakeholder management, and judgment

Why This Role Matters

This role represents an evolution in how Talent partners with the business at Avalara.

As a Talent Advisor, you will work directly with senior leaders to help shape how Avalara grows its technology and customer organizations bringing insight, judgment, and market perspective to the most important talent decisions facing the company.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.