Sr. Operations Project Analyst
Bank of America
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for supporting project or testing activities in an operation department or Line of Business, researching and documenting organizational reviews, and conducting workflow analysis, data preparation, and triggering. Key responsibilities include pulling testing output and comparing to templates/requirements, opening defects, updating statuses, and analyzing data. Job expectations include resolving complex problems based on business knowledge and defined project guidelines, executing test scripts, and partnering with Development teams to resolve defects.
Responsibilities:
- Supports the Testing team in gaining an understanding of changes being executed, writing and executing scripts, completing data preparation, and conditioning and triggering events
- Leads the resolution of defects, providing necessary documentation, and communicating with Development resources and project stakeholders on resolution and retest statuses
- Coordinates with the business to execute on defined project tasks, including tracking of deliverables and their statuses, measuring progress against ongoing success measures, and escalating roadblocks in a timely manner
- Analyzes current state processes, operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation
- Manages and administers key activities to support medium to large projects, such as coordination of change related activities, reporting, and testing
- Communicates at all levels with business owners, stakeholders, and subject matter experts on all matters related to projects, such as the project plan, risks, issues, scope, assumptions, gap analysis, business requirements, and development of test plans and scripts
Line of Business Job Description:
The Change Management & Project Delivery team provides change management oversight and project delivery support for various strategic business, industry, and regulatory initiatives. This role will support the full scope of the projects within Insurance and Annuities workstream and the responsibilities includes:
- Managing multiple priorities at the same time, including project analysis and assessments, requirements, development support, User acceptance testing execution and defect identification and triage, communications, oversight of necessary training and employee readiness needs for process and/or technology changes.
- Facilitates project meetings during the User Acceptance Testing phase, creation of Test plans for comprehensive coverage, creation of Use cases/test scripts, providing test execution status to management teams, defect reporting and remediation (weekend availability for testing required during project release weekends)
- Provide post-production testing (where applicable) and monitoring support to ensure any issues encountered are adequately documented, communicated, and resolved with technology and business partners working in conjunction with the Production Support team.
- Ability to develop strong partnerships and relationships including full coordination with business partners; fully accountable for engaging the appropriate partners to drive the work and deliver against expected outcomes.
- Partnering with stakeholders to assess and prioritize business needs/requirements to maximize impact.
- Developing concise and succinct presentations that will influence dialogue at all levels.
- Strong facilitation skills, communication with impact, cross functional business and stakeholder engagement, and ability to influence decisions to achieve desired results.
- Risk and Audit mindset in the oversight for change management processes
Required Skills:
- 2+ years relevant work experience within process management and/or project management
- Knowledge of navigating through Jira and familiar with the creation of Epics and Stories
- User Acceptance Testing experience
- Excellent decision-making skills with an assertive and proactive communication style
- Ensure changes are communicated to all stakeholders through written communication or provided through live presentations (ex. demonstrations and / or business status update meetings)
- Must have excellent organizational skills and be able to handle multiple tasks to meet extremely compressed deadlines.
- Critical thinker and risk minded.
- Excellent verbal and written communications skills, including the ability to facilitate and lead remote, cross-functional, cross-location meetings.
Desired Skills:
- SAFE Certified PO/PM is a plus
- Knowledge of ISG (Investments Solutions Group) Business
- Knowledge of Enterprise Change Management
Skills:
- Attention to Detail
- Written Communications
- Active Listening
- Collaboration
- Oral Communications
- Prioritization
- Problem Solving
- Critical Thinking
- Risk Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40