Business Control Specialist - Change Management QA Reviewer
Bank of America
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The Change QA Reviewer/Reporting Specialist is responsible for 1) executing pre-defined sets of instructions/QA scripts designed to identify/assess, track, and remediate control deficiencies that may arise during the execution of changes and/or 2) organizing, consolidating, and querying data to generate actionable insights and identify trends.
Responsibilities:
- Conduct reviews assigned by the specified deadline each day/week/month
- Communicate review findings to appropriate parties (e.g. change practitioners, Governance leads and other stakeholders) with accuracy and completeness
- Perform re-reviews to confirm reported failures have been remediated
- Organize, consolidate, and query data to identify actionable insights and trends
- Produce and deliver routine reporting and presentations accurately and on time
- Support data integrity by identifying, escalating, and remediating data issues
- Create/maintain documentation
- Data entry in Excel, SharePoint and other change-related systems
- Data extraction from systems of record such as PMMT, GCPAR, Tableau
- Aggregate/calculate metrics based on provided instructions / templates
- Integrate results into PowerPoint slides, tables, etc
Required Qualifications:
2-3 Years of Experience:
- Strong foundation and understanding of Microsoft Office applications
- Highly proficient in Excel, including experience executing lookups, pivot tables, common formulas, VBA macros and working with large data sets
- Experience in the use, organization or management of SharePoint sites
- Proven track record in recording / organizing information (data files, PowerPoint presentations, QA reviews, results, etc.)
- High level of ownership and attention to detail
- Motivated, self-starter with strong interpersonal skills
- A team player with good verbal and written skills with the ability to establish and maintain effective communication with team members and key stakeholders
- Excellent organizational skills with the ability to prioritize daily workload while working accurately in a high-energy environment
Desired Qualifications:
- Experience in design, implementation, administration, development, maintenance, and support of SharePoint sites
- Tableau
Skills:
- Controls Management
- Issue Management
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
Shift:
1st shift (United States of America)Hours Per Week:
40