Technology Service Representative - Technical Relationship Manager
Bloomberg
IT, Customer Service
São Paulo - State of São Paulo, Brazil
Posted on Jun 12, 2025
Resumes must be submitted in English to be considered
Due to rapid business growth, we’re expanding our team. In capital markets, both buy-side and sell-side firms aim to automate and streamline operations across asset classes — and Bloomberg is a key partner in making that happen. Our Enterprise Technology Services team plays a critical role in ensuring the reliability and performance of Bloomberg’s products, as well as the custom integration solutions our clients rely on. Financial firms operate with dozens of interconnected systems to manage trading, evaluate risk, track P&L, and ensure timely settlement. But integrating these systems is complex, costly, and time-consuming. That’s where we come in. Enterprise Technology helps clients simplify this complexity. We provide trusted tools, technical expertise, and seamless connectivity that reduce costs, accelerate implementation, and improve transparency. With our deep understanding of capital markets and track record delivering hosted solutions, Bloomberg is uniquely positioned to support our clients’ integration strategies.
What’s the Role?
- As an Enterprise Technology Service Representative / Technical Relationship Manager, you'll be a key point of contact for our South American client base. You’ll work alongside our global team to support and grow our business by delivering technical application support and integration expertise.
- Based in-region, you’ll also partner with Pre-Sales to engage prospective clients and demonstrate Bloomberg’s value. Your focus will be on supporting a broad range of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems — spanning protocols such as SWIFT, FIX, XML, SFTP, MQ, and Web APIs.
- Your role is two-fold: to ensure stable, secure workflows and to build trusted client partnerships. You’ll be the go-to technical advisor for a set of strategic accounts, proactively managing integration health and helping clients get the most from our solutions.
- You’ll also act as the voice of the client — collaborating with Product Managers, Business Leads, and Engineers to shape our offerings based on real-world feedback and market dynamics.
Who You Are?
- You bring purpose and energy to your work. You're passionate about technology, curious by nature, and committed to delivering an exceptional client experience. You’re at your best when solving complex problems, navigating change, and stepping up to new challenges.
- You value being part of a team — and your colleagues and clients know they can rely on you. You’re not afraid to question the status quo, share new ideas, and help others do their best work.
- Most of all, you care about making an impact: supporting clients, strengthening relationships, and representing Bloomberg with integrity and insight.
We’ll Trust You To
- Deliver outstanding production support to clients across the Americas, with a focus on South America
- Own and resolve technical issues — proactively following through and communicating clearly
- Support the full client lifecycle: from pre-sales, implementation through post-deployment care
- Troubleshoot issues across Bloomberg’s electronic trading and reporting suite, identifying root causes and delivering timely solutions
- Collaborate with Product and Engineering to design enhancements and prevent recurring issues
- Act as a technical liaison — aligning expectations, streamlining delivery, and ensuring success across client and internal stakeholders
- Analyze trends in client issues, implement preventive strategies, and share insights to improve system stability
- Monitor client flows and trading activity to support capacity planning and performance benchmarking
- Communicate clearly with both technical and non-technical audiences, tailoring your message accordingly
- Keep clients aligned with our technology roadmap and proactively manage expectations
You’ll Need to Have
- Bilingual fluency in Portuguese and English
- 4+ years in technical support or implementation roles for electronic trading systems
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Familiarity with Fixed Income, FX, and/or Equities workflows, including regulations like MiFID and SFTR
- Hands-on experience with message protocols such as FIX, SFTP, or MQ
- An understanding of network concepts and troubleshooting connectivity issues
- Ability to document and explain complex technology stacks clearly
- Calm under pressure, with sharp prioritization skills and a strong sense of urgency
- Proven track record of solving complex issues and collaborating with senior technical stakeholders
- Ability to identify commercial opportunities and support Pre-Sales engagement, working closely with Account Management to drive client success
- Willingness to travel as needed
- Resumes must be submitted in English to be considered
We’d Love to See
- A degree in Business, Technology, Engineering, Mathematics, or a related field
- Exposure to programming or scripting languages (e.g., Pythonl)
- Familiarity with XML, JSON, and SWIFT messaging formats
- Working knowledge of SQL and experience with transactional databases, both structured and unstructured
- Strong understanding of Equity, Futures, Options, Fixed Income, and FX market workflows
- Exposure to workflows at broker/dealers, exchanges, hedge funds, or involving regulatory reporting requirements