Job Scope

ICT Project Leadership

· Lead full lifecycle delivery of ICT projects, including infrastructure, systems integration, network deployments, cybersecurity initiatives, and digital transformation workstreams.

· Develop and manage detailed project plans covering scope, timelines, resources, risks, and deliverables.

· Oversee multiple concurrent ICT projects, ensuring alignment with technical standards, client requirements, and organizational objectives.

· Coordinate with engineering, technical support, network teams, and vendors to ensure seamless execution.

Client & Key Account Management

· Act as the primary liaison for major ICT accounts, maintaining strong, trustbased client relationships.

· Conduct regular stakeholder meetings, technical reviews, and project status updates.

· Translate client needs into clear technical requirements and actionable project tasks.

· Identify opportunities for account expansion, service enhancements, and longterm ICT partnership growth.

Technical Oversight & Governance

· Ensure all ICT solutions comply with industry best practices, cybersecurity standards, and company policies.

· Review technical designs, implementation plans, and change requests to ensure quality and feasibility.

· Oversee testing, commissioning, and handover processes for ICT systems and infrastructure.

Team Leadership & Resource Management

· Lead and mentor project teams, including engineers, technicians, and site leads.

· Allocate resources effectively across projects, balancing workload and skill requirements.

· Provide guidance on technical challenges, risk mitigation, and issue resolution.

· Foster a culture of safety, accountability, and continuous improvement.

Budgeting & Financial Control

· Manage project budgets, cost tracking, and financial forecasting for ICT initiatives.

· Evaluate vendor proposals, negotiate pricing, and ensure costeffective procurement of ICT equipment and services.

· Prepare financial and performance reports for senior management.

Quality, Safety & Compliance

· Ensure ICT project activities adhere to safety protocols, data protection regulations, and compliance standards.

· Conduct site audits, quality checks, and documentation reviews.

· Implement corrective and preventive actions to maintain high operational and safety standards.

Stakeholder Communication

· Deliver clear, structured communication to clients, internal teams, and senior leadership.

· Prepare project dashboards, progress reports, and executive summaries.

· Facilitate decisionmaking and resolve conflicts across technical and nontechnical stakeholders.

Strategic Planning & Continuous Improvement

· Contribute to ICT strategy development through insights from project performance and client feedback.

· Improve project delivery frameworks, workflows, and documentation standards.

· Lead postimplementation reviews to capture lessons learned and drive process enhancements.

Risk & Issue Management

· Identify technical and operational risks early and implement mitigation strategies.

· Manage escalations, troubleshoot ICTrelated issues, and ensure minimal disruption to project progress.

· Maintain contingency plans for critical infrastructure and system deployments.