Job Description:

Our Opportunity

Chewy’s Dropship program is a critical extension of our fulfillment network, enabling assortment expansion and deeper vendor partnerships without expanding physical fulfillment capacity. Unlocking its full business potential requires clearly defined, well-sequenced capabilities across delivery promise accuracy, order routing, and fulfillment experience—executed cohesively across many systems and teams.

We are seeking a Senior Technical Product Manager (C06) to define what “good” looks like for Dropship technology capabilities and to drive the organization toward that vision in a structured, outcome-oriented way.

What You’ll Do

• Own Dropship Tech capabilities across delivery promise accuracy, order routing, and fulfillment experience.

• Define what “good” looks like for these capabilities, including end-state vision, success criteria, and measurable outcomes tied to customer trust and operational performance.

• Sequence and prioritize capability development to progressively unlock business value while accounting for technical, operational, and organizational constraints.

• Understand the needs of internal customers and partners including Operations, Vendor Management, Customer Care, and BI.

• Partner closely with engineering, data, and operations teams to design scalable, technically sound solutions across multiple systems.

• Identify gaps between current-state workflows and desired outcomes and drive alignment on phased plans to close those gaps.

• Define and track success metrics such as promise accuracy, exception rates, and fulfillment reliability.

• Own readiness and adoption for Dropship Tech–owned capabilities, ensuring solutions are usable and operationally integrated.

• Serve as the primary product owner for Dropship Tech initiatives, clearly communicating decisions, tradeoffs, and progress.

What You’ll Need

• 5+ years of experience in Product Management with ownership of technical or platform capabilities.

• Experience defining and sequencing capabilities across complex, multi-system workflows.

• Strong technical fluency and comfort working with engineers on system design, APIs, and architecture tradeoffs.

• Ability to translate ambiguous business and operational goals into clear product direction.

• Strong stakeholder management and communication skills.

Bonus Points

• Experience in supply chain, fulfillment, logistics, or marketplace platforms.

• Familiarity with delivery promise logic, order routing systems, or fulfillment orchestration.

• Experience driving adoption of internal platforms or tools.

• Experience evolving foundational capabilities into measurable business impact.

Why You’ll Love Working at Chewy

At Chewy, you’ll shape foundational capabilities that directly impact customer trust, vendor success, and operational scalability. You’ll have the opportunity to define the bar for quality and performance—and pursue it until it delivers real business value—while working in a collaborative, mission-driven environment that values ownership and clarity.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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