Job Description:

Our Opportunity:

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. They are family, and we are passionate about exceeding their expectations at every interaction.

To support our mission, you will be an Associate Director of Product Management - Rx and Vet Diet Customer Experience in our Bellevue, WA office. In this role, you will own and drive improvements to the customer experience across Chewy’s online pharmacy business, leading product initiatives and partnering cross-functionally to deliver a best-in-class experience.

What You’ll Do:

• Roadmap Development and Execution: Define, develop, and implement a Pharmacy and Vet Diet purchase experience roadmap that enhances customer experiences and impacts business outcomes.

• Customer Experience Optimization: Deliver outstanding customer experiences throughout the customer journey, ensuring frictionless shopping, checkout and post-purchase interactions for customers.

• Partner Communication and Vision Alignment: Craft compelling narratives and vision documents to communicate short- and long-term strategies to leadership and partners.

• Cross-functional Collaboration and Product Development: Partner with design, engineering, finance, data science, and business teams to drive complex product initiatives from ideation to execution.

• Data-Driven Decision Making: Provide data-driven insights and develop key performance metrics to optimize purchase funnel performance and order success.

• Product Management Best Practices: Advocate for and continuously improve our product delivery mechanisms, setting a higher standard for feature delivery quality and velocity.

What You’ll Need:

• Educational Background and Experience: Bachelor’s degree or equivalent experience. 7+ years experience in product management within ecommerce, healthcare or similar industry.

• Customer First Product Management Focus: Demonstrated track record of defining and launching product features that delight customers and deliver impact to the business.

• Analytical and Critical Thinking: Strong analytical abilities with strengths in interpreting data, generating insights, and communicating actionable recommendations to partners.

• Communication and Leadership: Excellent written and verbal communication skills, including the ability to present to senior leadership.

• Time Management and Execution: Prioritize and implement time-sensitive initiatives while maintaining attention to detail.

• Partner and Team Collaboration: Strong cross functional partner management capabilities, with experience influencing and collaborating across teams.

• Initiative and Fast-paced Execution: Ability to drive initiatives from concept to execution in a fast-paced environment.

Hub Locations & Work Arrangement:

• Hybrid Model: 3-4 days in hub location per week

• Remote: This role is NOT a remote role.

The base salary range for this role is $166,000 - $265,000.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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