Payment Lead Business Analyst, NA & LATAM
Chubb
IT
Philadelphia, PA, USA
Posted on Dec 16, 2025
Overview:
The role’s primary purpose is to play a supporting role, in partnership with IT and Treasury teams, for the roll-out and change of Chubb’s strategic payment platforms in the North America and Latin America regions. Focus on producing business requirements, evaluating business processes, supporting technical design, user acceptance testing, post implementation review and change requests. The role will report into Payments Program Lead.
Key Responsibilities:
- This role's primary responsibility is the ability to receive from and pay customers is a business critical capability, and there is an ever changing landscape of payment options consumers can select from. This role is a key part of the overall team that ensures Chubb has the right payment capabilities in place, or planned, to collect the premium underwritten and pay insureds and service providers.
- Produce comprehensive Project Business Requirements Documentation, coordinate reviews, and secure sign-off from all relevant stakeholders.
- Develop and maintain a requirements traceability matrix throughout the project lifecycle, ensuring that design and testing cover all requirements.
- Create and manage EPIC requirements in JIRA, including Use Cases when necessary. Facilitate review sessions and obtain necessary approvals.
- Evaluate current business processes, anticipate future requirements, and identify areas for improvement. Present findings and suggestions to leads and project team.
- Collaboration with technical teams during the design, build, and system testing phases. Provide ongoing support for any queries related to requirements.
- Contribute to and review technical documentation deliverables, ensuring alignment with business requirements and project goals.
- Provide insights into both business and systems implementation plans to ensure successful execution of the projects.
- Conduct impact analysis for any Change Requests raised by stakeholders, ensuring all relevant documents are updated accordingly.
- Participate as a key support resource in User Acceptance Testing (UAT), ensuring the final product meets business requirements
- Assist in effective project closure procedures, including completing a Post Implementation Review and managing any outstanding actions and identified Change Requests in accordance with Treasury Project Procedures
- Support BAU TTP Enquiries by reviewing requests from the business and sharing with the Global BA prior to submitting to the TTP IT teams. This includes new banking requirements and mandatory data modifications.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
- Bachelor’s degree in Business Administration, Finance, Information Technology or a related field, desirable but not essential
- Knowledge (include languages): Fluent in English
Experience:
- Proficiency in requirements gathering and documentation, including JIRA and traceability matrices.
- Strong analytical and problem-solving skills with the ability to improve processes.
- Good communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams
- Familiarity with project management methodologies and tools
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong attention to detail and organizational skills
Competencies:
- Good communication skills and ability to work as part of a team
- Ability to understand end to end process to be able to identify, and implement, the system enablers to meet business payment requirements.