Head of Commercial Technology, SLM
Chubb
IT
Jersey City, NJ, USA
USD 275k-335k / year
Posted on Dec 31, 2025
As Chubb’s Head of Small Lower Middle Commercial Insurance Technology, you will partner with the Commercial Insurance CIO to shape and execute technology strategies supporting multiple transformation initiatives in Small Lower Middle Commercial Insurance (SLM CI). You’ll play a key role on the Commercial Insurance Technology and North America Technology leadership teams, overseeing all IT projects and activities—including change, operations, risk, and budget management—across the SLM CI portfolio.
Your role will encompass oversight and management of:
- Business Engagement
- Partner closely with business and Commercial Insurance stakeholders to build alignment and define technology strategy, technology roadmap and execution plans
- Foster ongoing communication, negotiate for successful outcomes, deliver clear progress updates, and proactively manage and resolve risks and issues
- Program Management
- Manage multiple, concurrent business transformation and technology programs and projects
- Deliver projects on time, on budget, ensuring that teams meet business expectations and quality standards
- Proactively identify and address issues and risks in a timely manner
- Uphold Chubb Project management standards are observed through all project phases
- Software Engineering
- Lead the development of multiple applications, driving alignment with Chubb’s architectural standards and expertly leveraging both agile and waterfall methodologies.
- Service and Risk Management
- Drive and communicate service level performance across multiple global, regional, and local systems, ensuring operational excellence
- Champion ITIL processes—including incident, problem, and change management—while advancing information security (e.g., vulnerability management) and risk management (e.g., currency) initiatives
- Team Leadership
- Lead and motivate diverse, distributed Chubb and partner teams as a key member of the Global Commercial Insurance Technology Leadership team
- Own the talent agenda (acquisition, retention) for the Operation and Commercial Insurance technology function
- Strategic Leadership
- Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals
- Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques
- Foster a culture of continuous improvement and innovation
- Integration and Collaboration
- Work closely with other technology leaders to integrate Claims platforms with Chubb’s existing systems and third-party platforms
- Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives
- Stakeholder Management
- Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy
- Manage relationships with external vendors and partners, ensuring they meet Chubb’s standards and deliver value
- Influence and Negotiate
- Engage in a range of approaches to generate solutions, seeking expert inputs and advice to inform negotiating strategy
- Pre-empts and avoids conflict across organizations and with senior internal and external stakeholders
- Operational Efficiency and Results Orientation
- Optimize technology management and development processes to improve efficiency and effectiveness
- Develop metrics and KPIs and OKRs to measure the success of technology solutions and initiatives
- Talent Development
- Build and lead a high-performing team, providing mentorship and development opportunities
- Foster an inclusive and collaborative environment that encourages creativity and innovation
- Act with Integrity
- Models the highest standards of ethical behavior and reinforce them in others
- Represent the organization in an honest, ethical, and professional way and set an example for others to follow
- Promote a culture of integrity and professionalism
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
- 15-20 years of demonstrated experience in developing and running enterprise scale software platforms, out of which at least 10 years in a technology leadership role
- 5-10 years of leading or being a key leader in digital transformation programs, ideally in Financial Services
- Experience in Commercial Insurance domain would be ideal
- Experience with standard Project Management frameworks (e.g. PMP)
- Experience with Agile development methods and tools
- Experience with implementing and operating within ITIL aligned service management frameworks
- Bachelor’s degree
The pay range for the role is $275,000 to $335,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.