The Regional Senior Financial Systems Support Analyst is responsible for delivering expert production support for Finance Systems Applications across Chubb Insurance’s Latin America operations. This role ensures the stability, reliability, and optimal performance of finance systems, supporting business users and collaborating with IT and Finance teams to resolve issues and implement enhancements.

Finance Systems Production Support

• Act as the primary point of contact for production support of Chubb Finance Systems Applications in Latin America.

• Proactively monitor, troubleshoot, and resolve system incidents, data issues, and user queries with a focus on timely and effective resolution.

• Perform root cause analysis and coordinate with IT, vendors, and business stakeholders to resolve complex issues.

• Reconcile and validate information across operational and financial systems to ensure end-to-end data consistency.

• Lead or participate in ticket prioritization meetings with Chubb IT teams, ensuring critical issues are addressed promptly.

• Manage and document system changes, enhancements, and patches in compliance with Chubb’s change management policies.

• Support month-end, quarter-end, and year-end financial close processes by ensuring system availability and data integrity.

• Provide user training, guidance, and documentation for finance systems and related processes.

• Participate in system upgrades, testing, and implementation projects as a regional subject matter expert (SME).

• Ensure compliance with internal controls, audit requirements, and SOX regulations.

• Maintain up-to-date knowledge of finance systems, industry best practices, and Chubb’s business processes.

Finance Systems Projects

• Actively participate in regional projects for the implementation and enhancement of financial systems.
• Contribute to end-to-end finance systems project implementations, including requirements gathering, solution design, IT development, UAT testing, deployment, and post-deployment support.
• Where appropriate, maintain project plans, track action items, issues, and risks, and escalate or resolve them promptly.

• Bachelor’s degree in Finance or Accounting, Information Systems, or a related field.

• Minimum 5 years’ experience in financial systems support, preferably in the insurance or financial services industry.

• Strong knowledge of finance systems such as Hyperion, Cognos, QlikSense, Power BI, Alteryx, or similar ERP/EPM platforms.

• Experience with Peoplesoft and PCW Tables is a plus.

• Advanced proficiency in Microsoft Excel.

• Demonstrated experience supporting production environments and managing system incidents.

• Experience with SOX compliance and internal controls is highly desirable.

• Bilingual (English/Spanish) required.

Skills and Competencies

• Advanced analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Customer-focused mindset with a sense of urgency.

• Ability to work independently and as part of a regional/global team.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

Other Requirements

• Willingness to work flexible hours to support regional operations and critical financial cycles.

• Occasional travel within Latin America may be required.