Systems Specialist - C05 - SAN ANTONIO
Citi
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See open jobs at Citi.See open jobs similar to "Systems Specialist - C05 - SAN ANTONIO" AnitaB.org.ATM Service Center Analyst
CO5 System Specialist – ATM Service Center
Responsible for performance and ticket management of Citibank’s ATMs located globally. As a member of a dynamic team this position provides escalated support to all ATMs being centrally monitored. This role will interface with various Citigroup technology and operation teams globally while simultaneously directing vendors and other various support teams on current statuses of ATMs, providing end to end ticket oversight, and ultimately the final resolution to all issues. Handle inbound/outbound calls, accurately document all customer concerns in tickets, and provide assistance related to Global ATMs and door poppers.
PRINCIPAL DUTIES AND RESPONSIBILITIES
* This is a phone-based role which the agent will support both inbound and outbound calls during shift.
* Workshop is 24x7 (365 days a year – weekends and holidays).
* Deliver exceptional customer service.
* Subject Matter Experts (SME) may be required to support training of new or existing staff.
* Manage multiple avenues of issues thru monitoring, email, & phone to ensure business expectations for service standards are met.
* Organize service provider meets when required to ensure maximum ATM uptime and contractual service requirements are met.
* Manage assigned ticket queue and track issues to closure.
* Address and acknowledge tickets within the Service Level Agreement
* Report and follow-up aging and reoccurring ATM issues.
* Assist with maintaining procedure documentation as it applies to specific countries.
* Effectively communicate issues and status updates with business users, service providers, and management teams.
* Perform remediation of incidents and problems using canned monitoring tool functions and procedure documentation.
* Utilizing monitoring tools and ticketing systems for addressing issues.
* Be the technology advocate for th
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
San Antonio Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$43,960.00 - $57,340.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Apr 21, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
This job is no longer accepting applications
See open jobs at Citi.See open jobs similar to "Systems Specialist - C05 - SAN ANTONIO" AnitaB.org.