Mobility Design & Solutions Senior Project Analyst (C12) hybrid located in Heredia
Citi
The Global Mobility Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple E of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
- Contributes country-specific insight into mobility initiatives, such as annual housing allowance reviews, hardship allowance reviews and the review of policy exceptions.
- Provides high quality and efficient mobility support to employees and business managers, build relationships with Global Mobility NY, and the other country Mobility Coordinators to ensure seamless mobility support within regions and globally.
- Advises Managers, HR and employees on all mobility programs (Expatriate, Local-to-Local and Short-term assignments, as well as any rotational programs) and provide support with selection of the appropriate mobility package.
- Counsels on a broad range of mobility topics such as payroll, benefits, taxes, immigration and relocation.
- Prepares cost projections/relocation estimates for HR for review and approval. Overview - support country coordinators of various services for all mobility programs which may include but not limited to: securing visas/work permits, finding a home, school enrolment requirements, destination services and relocation (dependent on package entitlements).
- Conducts expatriate briefing sessions to review allowances and other benefits of the program and other details specific to the location.
- Acts in an advisory capacity supporting HR for briefings with local-to-local transfers and short-term assignees.
- Prepare expatriate documentation such as Expatriate Assignment Letter and Compensation Summary.
- Ensures Expatriate records are processed to Expatriate Payroll in a timely manner following Citi’s process and using Global Mobility’s systems.
- Acts as the primary contact for Expatriate employees for on-going support throughout their assignment.
- Responsible for coordinating with external provider or country Mobility Coordinators the Relocation support at the start and during short term assignments.
- Delivers subject matter expertise on all mobility policies.
- Is available to answer questions on an “as needed” basis.
- Maintains all required records, including the Expatriate Payroll with any changes to an Expatriate’s record.
- Ensures timely reporting of locally paid Expatriate expenses to ensure Citi’s compliance with taxing authorities’ requirements.
- Coordinates with GM NY and country Mobility Coordinators the local payroll staff with information required for tax purposes/pension.
- Manages the performance of mobility vendors/service providers.
- Partners with HR partners on end of expatriate assignment responsibilities, including localization, termination, and repatriation.
- Responsible for following the “Mobility Coordinators Training Handbook” and participating in training offered to support the role.
- Responsible to manage end to end the Local to Local processes – work ups, obtain relocation approvals.
- Responsible to manage the relocation process for rotational programs including but not limited GEMAs, CITIzens,D1-D3 and others.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Excellent team player. Good interpersonal skills. Good communication skills with employees at all levels. Excellent customer service skills. Sense of ownership and pro-activity. Ability to fully utilize technology resources.
- 5-8 years of experience
Education:
- Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The Project Senior Analyst will report to the Mobility Design and Solutions team.
The Mobility Design & Solutions sits within Mobility & Immigration under Benefits and is responsible for supporting Citi’s Mobility Programs through effective process governance, project management, productive methods, clear communications and detail-oriented approach to delivery.
This role will be responsible for leading various project management related workstreams within Mobility, with the goal of effectively supporting the Mobility & Immigration leadership team and Mobility’s global network.
This individual will be instrumental in managing select key projects, tracking progress on priorities that span across Mobility, tracking milestones, keeping documentation up to date and general support of the Mobility Design & Solutions team.
Responsibilities will include but are not limited to the following:
- Develop and manage comprehensive project plans, timelines and efficiency ensuring all resources are effectively allocated on behalf of the Mobility & Immigration team.
- Monitor project progress, proactively identifying risks and implementing mitigation strategies.
- Oversees technology related work streams for Mobility including implementing tools/resources.
- Facilitate regular status meetings with MI Leadership team, providing updates and gathering feedback to drive continuous improvement.
- Analyze project outcomes and metrics to assess effectiveness and drive future enhancements (e.g., lessons learned).
- Provide required guidance on the Project governance rules and Book of Work maintenance
- Maintains documents and detailed records in support of the Mobility Design & Solutions team.
- Supports Mobility organization through effective communications, especially using Microsoft PowerPoint.
- Support deliverables against Citi’s internal vendor management program, creates conditions for high performance of ongoing supplier relationships, holds suppliers accountable to provide high quality services (e.g., SLAs) to internal clients (e.g. mobile employees, HR)
- Facilitate the vendor invoice process including the systematic comparison of approved Mobility packages and actual expenses across all Mobility Programs.
- Assess risk when business decisions are made, demonstrating particular interest to the firm’s reputation and safeguarding Cit, its clients and asses by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- At least 5 years of project management experience (preferred HR projects)
- Advanced English level
- Working knowledge of the Mobility function is an advantage
- Strong analytical and quantitative skills – ability to use data and metrics to back up assumptions and recommendations
- Detail-oriented and organized with exceptional management skills
- Excellent written and verbal communication skills
- Ability to develop project plans and manage individual deadlines
- Exceptional interpersonal skills with the ability to build trusted relationships with the ability to influence at all levels
- Advanced MS Office applications (Excel, Word, PowerPoint)
- PMP certification preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Human Resources------------------------------------------------------
Job Family:
Global Mobility------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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