Prime Services Technology Program Manager
Citi
Prime Services Technology supports a rapidly growing business that uses technological innovation to maintain competitive advantage in a constantly evolving market. You would regularly work with a range of high-profile stakeholders, business, external vendors/auditors and internal technology teams. You would also be part of Risk and Control team to coordinate and manage Data Concerns/Quality Issues across Prime Services organization.
Role
The Program Manager accomplishes results through the management of professional team(s) and department(s). Contributes to standards around which others will operate. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Requires basic commercial awareness. Excellent communication skills required in order to negotiate internally, often at a senior level and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Accountable for the end-to-end results of an area. Has responsibility for volume, quality, timeliness and delivery of end results of an area.
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
- Drive multiple projects simultaneously requiring the ability to multi-task
- Understanding Business priorities and working as a liaison between Business and Development teams
- Track/monitor day-day project status changes and prioritization changes
- Executive reporting on project statuses and roadmaps for technology and business partners and sponsors
- Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and requires basic commercial awareness
- Ensures essential procedures are followed and contributes to defining standards
- Manage expectations and apply sound ethical judgment regarding personal behavior, conduct and business practices
- Install a culture of continuous process improvements by applying lessons learned from recent projects to future projects
- Manage project scope by assessing requirements changes, determining and conveying impact on budget, time, and risk
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
- 5- 8 years of relevant experience
- Understanding and exposure to Data Quality improvement initiatives
- Excellent communication and presentation skill, business user interaction, issue management and status update
- Experience in collaborating with cross-functional teams and work with business users
- Significant exposure to structured project management techniques and familiarity with Agile or Waterfall methodologies.
- Expertise on Microsoft Project, Visio, PowerPoint presentation, Confluence, JIRA
- Experience managing and delivering complex technical projects
- Strong technical background, experience with Software Development Lifecycle and experience managing stakeholders in a global and dynamic environment
- Strong listening, presentation, communication, interpersonal and influencing skills to influence a wide range of audiences and gain consensus among staff
- Superior planning, organization, project management and analytical skills as well as attention to detail
- Ability to mobilize and motivate delivery in a co-operative and collaborative working environment
- Superior planning, organization, project management and analytical skills as well as attention to detail
- Ability to mobilize and motivate delivery in a co-operative and collaborative working environment
- Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause and cost-benefit analysis
- Excellent time management, follow-through, and project delivery skills
- Exceptional written and verbal communication skills and the ability to multi-task, follow-through and manage multiple concurrent projects
- Ability to build trusted relationships with stakeholders and partner across a complex organization
- Proactive and self-motivated professional who can hit the ground running
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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