KYC Operations Analyst 2 - C10 - MUMBAI
Citi
The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
- Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance.
- Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows.
- Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights.
- Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence.
- Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards.
- Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed.
- Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks.
- Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.
Qualifications:
- Bachelor’s/University degree or equivalent experience in a relevant.
- 4-6 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments.
- Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions; hands-on experience automating complex workflows.
- Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions.
- Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders
- Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus).
- Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.
Education:
- Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Business KYC------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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