Applications Support Sr Analyst - C12 - PUNE
Citi
The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions.
Responsibilities:
- Provide Hands-on Level 2/3 support for business applications, troubleshooting technical and functional issues
- Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent future issues.
- Write strong SQL queries/scripts for data analysis and problem resolution
- Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
- Collaborate with cross-functional teams to identify and resolve production issues
- Create and maintain documentation related to production issues and resolutions
- Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
- Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
- Coordinate with SA and EAP teams on the System updates, green zones and COB activities
- Monitor and Manage Inbound and Outbound feed SLA breaches
- Provide timely updates on system performance and issue status to senior management
- Participate in on-call rotation and respond to production issues after business hours
- Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications
Qualifications:
- 8-12 years' experience in an Application Support role.
- Manage job orchestration using tools like Autosys and other schedulers.
- Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
- Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
- Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
- Issue tracking and reporting using tools such as ServiceNow, Jira
- Experience with some programming languages and willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
- Proficiency in MS Office (Excel, PowerPoint) tools
Education:
- Bachelor’s/University degree or equivalent experience
- Master’s degree preferred.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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