E-learning Developer / AVP C12 (Heredia, Costa Rica)

Citi

Citi

Software Engineering
Heredia Province, Heredia, Costa Rica
Posted on Jul 10, 2025

The E-learning Developer supports the training efforts of the Human Resources Independent Compliance Risk Management Team. The candidate will develop e-learning learning materials by integrating adult learning theory and creativity into all design elements for the creation of interactive and effective learning experiences.

Key Job Responsibilities:

  • Develop new course materials, redesign, or update existing courses in authoring software.

  • Responsible for the end-to-end course development process, including creating storyboarding, designing and developing engaging and interactive e-learning courses, reviewing, testing, and publishing.

  • Identify the best ways to illustrate course content by selecting colors, images, typography, and layout while complying with industry and Citi standards.

  • Create supporting material/media such as: videos, infographics, job aids, and simulations.

  • Develop assessments, including knowledge checks or quizzes, to measure learners’ comprehension and ensure alignment with learning objectives.

  • Work with subject matter experts to review, refine, and credibly challenge content and offer suggestions from a learning perspective.

  • Perform course design review; provide feedback/suggestions on course design, grammar, functionality, consistency, images, spacing, etc.

  • Communicate project status and challenges effectively to stakeholders, ensuring transparency and timely updates for informed decision making.

  • Create ADA course documentation.

  • Provide and be receptive to feedback.

Qualifications:

  • Must provide portfolio with e-learning work samples using authoring software at time of application.

  • Proficient in e-learning authoring tools: DominKnow “DK1”, Storyline, Snagit, Camtasia, Adobe Creative Suite, e.g., Photoshop, etc.

  • Excellent creativity and design skills, with the ability to cohesively integrate lines, color, shape, space, images, and typography to create visually appealing and well-structured courses.

  • Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting.

  • Proficient in Microsoft Office: PowerPoint, Word, Outlook.

  • Ability to communicate professionally with all levels of management.

  • Able to organize workload and manage multiple projects.

  • Detail-oriented; ability to work in a fast-paced environment.

  • Ability to perform duties with minimal direction.

  • Bilingual in English and Spanish - Proficient in both written and spoken English, is required.

  • Minimum 5 years of instructional design experience with at least 2 years’ experience in a corporate environment.

  • Bachelor’s degree in Instructional Design, Communication, or related field is preferred, master’s degree is a plus.

Please attach your resume AND your portfolio in your application

  • Bilingual in English and Spanish - Proficient in both written and spoken English, is required.

  • Minimum 5 years of instructional design experience with at least 2 years’ experience in a corporate environment.

  • Bachelor’s degree in Instructional Design, Communication, or related field is preferred, master’s degree is a plus.

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.