KYC Operations Lead Analyst - Transformation, VPP (Hybrid)
Citi
The Financial Crimes Business Analyst is a critical role focusing on improving USPB and Wealth operational efficiency and effectiveness by analyzing data, identifying areas for improvement, and recommending solutions. They bridge the gap between business needs and operational processes, often working with various departments to streamline workflows, boost productivity, improve customer experience and risk management. This individual will be responsible for identifying and assessing opportunities to improve operational processes, technology and data management. They will rely heavily on their strategic thinking and logical problem-solving skills, as well as ability to influence cross-functional stakeholders to be successful in this role. This individual will report into the USPBW Financial Crimes Transformation team and directly support the Transformation workstream leads and project managers.
Responsibilities:
- Examine current processes, identifying inefficiencies, and pinpointing areas for improvement within the organization.
- Perform data analysis to put together business cases for approval by leadership, compliance and other stakeholders
- Develop and recommend solutions to streamline workflows, reduce costs, and enhance productivity
- Work with various departments, such as operations, business, finance, compliance and technology, to implement changes and ensure alignment
- Prepare reports, present findings to stakeholders, and communicating recommendations to facilitate informed decision-making
- Help to establish new policies and procedures to support operational efficiency
- Define and track key performance indicators (KPIs) and monitoring the effectiveness of implemented changes
- Lead the identification and drive resolution of issues, including those outside established projects of work
Qualifications:
- 6-10 years relevant business analyst experience
- KYC experience preferred
- Project/Program management experience required
- Excellent communication skills, business acumen and technical expertise
Education:
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Business KYC------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Jacksonville Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Aug 12, 2025------------------------------------------------------
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