FRMT Applications Support Analyst - 10

Citi

Citi

IT, Customer Service
Pune, Maharashtra, India
Posted on Jul 22, 2025

Job Summary:

We are seeking an experienced [4+ years] to join our Production/Application support team. The ideal candidate will bring a blend of good technical skills [Unix, SQL, ITIL, Autosys]

Key Responsibilities:

  • Provide L2 production support for mission applications, ensuring high availability and performance.
  • Monitor and resolve incidents related to batch failures.
  • Engage with operations, traders, quants, development teams to understand and resolve production outages/issues.
  • Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ ITRS/AWP ].
  • Maintain and improve knowledge bases, SOPs, and runbooks for production support.
  • Perform initial root cause analysis [RCA] , conduct post incident reviews, and drive permanent resolutions.

Required Skills & Qualification:

  • Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field.
  • 4+ Years of experience in application production support.
  • Strong hands-on experience with.
  • Unix/Linus [ scripting, file manipulation, job control]
  • SQL [ MSSQL]
  • Job Schedulers like Autosys.
  • Log analysis tools.
  • Excellent analytical and problem-solving skills , with the ability to work in a time-sensitive environment.
  • Effective communication and stakeholder management skills across business and technical teams.
  • Experience with ITIL processes, including incident, problem and change management.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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