IT Project Senior Analyst

Citi

Citi

IT
Ontario, CA, USA
Posted on Jul 30, 2025

Introduction

Citi's Supplier Finance Development team is seeking a highly motivated and experienced Scrum Master to facilitate and guide our agile development processes. This role is critical in ensuring the successful delivery of high-quality software solutions for our supplier finance programs. The Scrum Master will be responsible for promoting agile principles, coaching the team, removing impediments, and fostering a collaborative environment. This position requires a deep understanding of Scrum methodologies, excellent communication skills, and a passion for continuous improvement.

Responsibilities

  • Facilitation and Coaching:

    • Facilitate Scrum events, including sprint planning, daily scrums, sprint reviews, and sprint retrospectives, ensuring they are productive and efficient.

    • Coach the development team on agile principles and practices, helping them to become self-organizing and high-performing.

    • Guide the team in effective backlog management and sprint planning, ensuring alignment with product goals and priorities.

  • Impediment Removal:

    • Identify and remove impediments that hinder the team's progress, escalating issues to appropriate channels when necessary.

    • Work with the team and stakeholders to resolve conflicts and promote collaboration.

    • Ensure a smooth and efficient workflow, minimizing disruptions and maximizing productivity.

  • Collaboration and Communication:

    • Foster a collaborative and transparent environment, encouraging open communication and knowledge sharing.

    • Work closely with the Product Owner to ensure the product backlog is well-defined, prioritized, and understood by the team.

    • Communicate project status, risks, and issues to stakeholders, providing regular updates and managing expectations.

  • Process Improvement:

    • Continuously evaluate and improve the team's processes and practices, identifying areas for optimization.

    • Promote the adoption of agile best practices and industry standards.

    • Facilitate discussions and experiments to identify and implement innovative solutions.

  • Metrics and Reporting:

    • Track and report on team performance metrics, such as sprint velocity, burndown rates, and defect density.

    • Use data to identify trends and areas for improvement.

    • Provide regular reports to stakeholders on project progress and team performance.

Required Skills

  • Technical Skills:

    • A solid understanding of software development methodologies, including Scrum, Kanban, and SAFe.

    • Familiarity with agile project management tools, such as Jira, Confluence, or Azure DevOps.

    • Basic understanding of software development technologies and architectures.

    • Experience with continuous integration and continuous delivery (CI/CD) practices.

  • Soft Skills:

    • Excellent communication, facilitation, and coaching skills.

    • Strong problem-solving and conflict-resolution abilities.

    • Ability to influence and lead without direct authority.

    • A passion for continuous learning and improvement.

    • Strong interpersonal skills and the ability to work effectively with diverse teams.

  • Experience and Certifications:

    • Bachelor's degree in computer science, engineering, or a related field.

    • Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.

    • Proven experience as a Scrum Master in a software development environment.

    • Experience working with distributed teams and stakeholders.

    • Experience in the financial services industry, particularly with supplier finance programs, is a plus.

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Job Family Group:

Technology

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Job Family:

Technology Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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