General Services Operations Analyst - Business & Travel Shared Services
Citi
The General Services Operations Analyst is an intermediate-level professional responsible for execution of Business & Travel Shared Services functions, supporting and directly reporting to ICBS Benelux, Nordics, Switzerland, France Subcluster to ensure operational productivity and efficiency. The following products are delivered by BTSS: Mail and Distribution (including mailroom operation, messenger service); Archiving services (archiving, retrieval, destructions); Managed Print services (copy room operation, device rental and maintenance, paper and accessories supply); Marketing Print Services; Office Supplies and Stationery; Business Travel; Corporate Card Program; Invoice preparation and scanning; Reception and switchboard services; Tea and dining services; Vending services; Meeting rooms management.
This position in based in France (Paris). The role will involve ensuring that all duties and requests are performed and completed in a timely manner and meet and deliver minimum operating standards and our agreed service levels.
Responsibilities:
Support the ICBS Benelux, Nordics, Switzerland, France Subcluster in the execution of the BTSS global and regional strategy.
Provide support for various service relating to core functions (Archiving, Mail & Distribution, Managed Print Services, Travel…) and Business Partner Services (Hospitality Services, Invoice Scanning Services etc.) and ensure efficient delivery of BTSS services in country.
Utilize in-depth knowledge, skills and abilities required to resolve issues and escalate as needed.
Monitor, assess, analyze and/or evaluate processes and data.
Provide guidance or on the job training to new team members.
Applies professional judgment to recommend changes to requirements relevant to specific unit of work.
Develops working knowledge of industry practices and standards.
Execute procedures and policies related to BTSS, expense management and services acquisition, following site standards.
Review and process invoices and Purchase Orders for BTSS managed expenses.
Support BTSS Country Head in managing and monitoring multiple 3rd party relationships owned by BTSS.
Support BTSS Country Head in risk management, control design, execution and self-assessment, corrective action plans, risks exceptions and audits.
Assist with budgeting, cost control and distribution and local procedures formulation in transposition of BTSS Minimum Operating Standards.
Reconcile invoices against purchases and SLAs for related products or services.
Partner with the other team(s) in operations function.
Handles occasional complex and variable issues often involving multiple departments.
Identify continuous improvement initiatives that will lead to cost savings.
Be aware of the values and ethics of the organization.
Direct participation in strategic projects.
Assist the BTSS Country Management in ensuring adherence to the country financial budget while providing explanation on monthly variances.
Support in conducting regular review of BTSS processes against policy and regulatory requirements.
Qualifications:
Fluent French and professional level of English
Relevant work experience
Proficient in Microsoft Office Suite
Proven organization and documentation skills
Consistently demonstrates clear and concise written and verbal communications
Demonstrated problem-solving skills
Ability to manage stressful situations and timelines
Education:
- Bachelor’s degree/ University degree or equivalent experience
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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