Program Management Jr Analyst
Citi
IT
Heredia Province, Heredia, Costa Rica
Posted on Sep 12, 2025
The Program Management Jr Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Gathers program data needed to complete program plans and help create them.
- Collects program performance data.
- Tracks program issues and resolutions.
- Creates and documents the program Work Breakdown Structure.
- Updates program artifacts with approved changes.
- Gathers data to create program schedule management plan.
- Maintains program documents, including the program charter, communication plan and risk management plan.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Previous program management experience preferred
- Bachelor’s/University degree or equivalent experience
- Have a clear understanding of all Citi policies and procedures that directly impact TPM and our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
- Build strong internal relationships and help strengthen controls and awareness across Citi businesses globally
- Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
- Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
- Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
- Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
- Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
- Respond to TPM related queries/concerns via Phone/e-mail/chats received from different stakeholders
- Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently addressed at all times.
- Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
- Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
- Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
- Monitoring third party’s performance to SLAs
- Monitoring customer complaints related to third parties
- Monitoring compliance to Citi Records Management standards
- Evaluation and monitoring of third party’s dependence on subcontractors
- Supporting the preparation for third party onsite reviews
- Support reporting activities, as required
- Participate in continuous improvement activities
- Complete all tasks in connection with the organization’s activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head.
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Job Family Group:
Project and Program Management------------------------------------------------------
Job Family:
Program Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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