Mainframe Support Engineer - COBOL & DB2
Citi
Responsibilities:
- Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations
- Start of day checks, continuous monitoring, and regional handover
- Develop and maintain technical support documentation
- Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner
- Ensures that storage and archiving procedures are in place and functioning correctly
- Engages in post implementation analysis to ensure issues are resolved permanently
- Ensures essential procedures are followed and helps to define operating standards and processes
- Act as a liaison between users, interfacing internal technology groups and vendors
- Acts as advisor or coach to new or lower level analysts
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
Qualifications:
- 6to 9 years of experience managing a Test Environment in a support role including health check, UAT support
- Experience with COBOL/JCL/CICS/VSAM/ DB2
- Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation.
- Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
- Ability to analyze/solve technical issues
- Ability to diagnose & address application issues.
- Support Client Testing
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of Problem Management Tools
- Ability to plan and organize workload
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Able to work as part of a virtual team in a culturally diverse background
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Development------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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