Sales Support Analyst 2 - C10 - CIUDAD DE MEXICO
Citi
Responsibilities:
- Provide day-to-day client servicing, handle and provide timely resolution to client issues.
- Validates client data and documentation in relevant systems.
- Takes the lead to coordinate and follow-up across internal departments to solve client needs.
- Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
- Analyzes client data and provides reporting as needed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 0-2 years relevant experience
Education:
- Bachelors degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
RESPONSABILIDADES
- Identificar, proponer e implementar soluciones para problemas operativos y de servicio al cliente.
- Recopilar, limpiar y analizar datos de ventas, procesos y clientes usando sistemas internos como CRM's para identificar tendencias, patrones y áreas de oportunidad
- Colaborar en la gestión de proyectos internos participando activamente en documentación y optimización de procesos.
- Comunicar hallazgos utilizando herramientas de Inteligencia de Negocios (OLAP/ Reporting) y servir de enlace con otros equipos para garantizar la calidad, integridad y disponibilidad de la información.
REQUERIMIENTOS
- Preferentemente Ingeniería Industrial o económico-administrativo
- Conocimiento en temas de inteligencia de negocios
- Manejo de Excel avanzado (tablas dinámicas, conocimiento de macros, sharepoints, gráficos dinámicos, limpieza de datos, cruce de información)
- Conocimiento de Salesforce, Power BI
- Inglés intermedio-avanzado (hablado y escrito)
- Actitud de servicio, habilidades para comunicarse eficazmente, trabajo en equipo
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Job Family Group:
Commercial and Business Sales------------------------------------------------------
Job Family:
Commercial Sales Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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