Overview of the Role:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Procedures & Assurance Lead serves as the central governance pillar for the Data Quality Exception Management Team. They are responsible for defining, maintaining, and enforcing the official "rules of the road"—the policies, procedures, and control frameworks that govern how the entire process operates. Acting as an independent oversight function, they ensure these standards are followed by the operational teams through continuous monitoring and formal assurance testing, like the MCA. Their primary mission is to ensure the operating model is compliant, auditable, and effective, providing a stable foundation for the Services and Tooling teams to build upon.

Responsibilities:

• Governance Framework: Design, author, and maintain the end-to-end governance framework for Data Quality Exception Management, including the master operational playbook and all associated Standard Operating Procedures (SOPs).

• Control Assurance: Support and execute the monthly Management Control Assessment (MCA) program, testing the design and effectiveness of controls, identifying compliance gaps, and driving the remediation of any findings.

• Change Management & Enablement: Support change management, formally assessing and approving any changes to governing procedures. Own and deliver the associated training program to ensure changes are effectively adopted across the enterprise.

• Serve as the Subject Matter Expert on Compliance: Act as the final authority on the interpretation of data quality policies and procedures, providing guidance to operational teams and reporting on the overall health and compliance of the control environment to senior leadership and governance forums.

Recommended Qualifications:

• 6+ years of experience in a risk management, compliance, internal audit, data governance, or process engineering function.

• Proven track record of developing, implementing, and maintaining policies, standards, and Standard Operating Procedures (SOPs) in a complex enterprise environment.

• Direct experience designing and executing control testing programs, such as a Manager's Control Assessment (MCA), and managing the remediation of identified gaps.

• Experience leading or participating in governance forums, change control boards, or similar oversight bodies.

Core Skills & Knowledge

• Deep understanding of data governance frameworks and experience interpreting and operationalizing data policies and standards.

• Strong knowledge of risk and control frameworks (e.g., the Three Lines of Defense model) and methodologies for control design and effectiveness testing.

• Excellent written communication skills with the ability to create clear, concise, and auditable documentation (procedures, playbooks, assessments).

• Strong analytical and problem-solving skills with the ability to assess process effectiveness, identify systemic issues, and recommend practical solutions.

• Demonstrated ability to influence stakeholders and drive consensus across different teams and functions without direct managerial authority

Education:

• Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Data Governance

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Job Family:

Data Quality & Data Quality Analytics and Reporting

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$113 840,00 - $170 760,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Change Management, Data Analysis, Data Governance, Data Lineage, Data Management, Data Quality, Internal Controls, Management Reporting, Program Management, Risk Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

may 07, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.