The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 5-8 years of relevant experience
• Experience in systems analysis and programming of software applications
• Experience in managing and implementing successful projects
• Working knowledge of consulting/project management techniques/methods
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Role Overview

The Development Administration Analyst – Automation & Process

Engineering is a hybrid role that combines the operational discipline of application governance and risk management with hands-on technical capability to build automation solutions. Reporting into the Application Management Office (AMO), this position is designed to streamline application management processes while actively engineering tools and workflows that eliminate manual, repetitive work.

The analyst possesses excellent communication and stakeholder management skills, while also serving as a builder who can design, develop, and deploy end-to-end automation solutions. The core mission is twofold: (1) proactively manage administrative and compliance tasks, ensuring development teams operate efficiently within the firm's risk and control framework, and (2) identify, design, and implement automation opportunities that drive measurable efficiency gains across the AMO's operational landscape.

Role Composition: ~60% Application Management & Governance | ~40% Automation Development & Engineering

Key Responsibilities

1. Application Lifecycle & Governance Support (Primary)

• Act as a delegate for Application Managers to navigate key institutional processes for a portfolio of applications.
• Facilitate and monitor requests within internal governance platforms for key application lifecycle events, such as new application onboarding and the management of risk and control incidents.
• Manage application metadata and ensure its accuracy within the Citi's internal systems, reflecting the correct risk posture, data classification, and ownership.

2. Risk & Control Process Facilitation (Primary)

• Proactively manage the administrative execution of the firm's risk and control framework, ensuring adherence to performance metrics and timely task completion.
• Serve as a liaison between development teams, Application Managers, and control groups (e.g., Information Security, Enterprise Architecture).
• Facilitate and track submissions for technology risk and control assessments and requests for using non-standard or restricted technologies.
• Ensure all necessary architecture sign-offs (e.g., for cloud environment onboarding) are completed on schedule by coordinating with the relevant stakeholders.

3. Vendor & Third-Party Management Support (Primary)

• Act as a primary administrative point of contact between internal technical teams and external software vendors.
• Coordinate the third-party risk assessment process for new and existing vendors, working alongside Information Security, Procurement, and Legal teams.
• Facilitate technical support sessions with vendors to troubleshoot application issues, and coordinate the deployment of vendor-supplied patches, upgrades, and compliance activities.
• Maintain clear and accessible documentation for vendor contracts, support procedures, and key contacts.

4. Security & Compliance Administration (Primary)

• Collaborate with Information Security Officers and development teams to document and track compliance with key security requirements.
• Support the coordination of Application Vulnerability Assessments (AVA) and penetration testing and monitor the remediation of identified findings in vulnerability management tools (e.g., Blackduck, Snyk, Checkmarx).
• Assist in the management and maintenance of the application's Software Bill of Materials (SBOM) to ensure all third-party components are licensed, secure, and compliant.

5. Automation Development & Engineering (Scale-Up)

• Full Stack Application Development: Design, build, and maintain end-to-end web applications and services that automate administrative tasks, such as user management reporting, compliance evidence collection, and mailbox processing.
• Backend Development: Create robust backend services, RESTful APIs, and data processing pipelines using Python to drive core automation logic for AMO workflows.
• Frontend Development: Develop user-friendly web interfaces, dashboards, and tools that allow stakeholders to interact with, manage, and monitor automation solutions.
• Automation Implementation: Apply development skills to implement complex automation workflows using tools like Selenium and Playwright where necessary (e.g., automating interactions with legacy governance portals).
• DevOps & Cloud Deployment: Own the deployment and operation of automation applications, utilizing CI/CD pipelines, containerization (Docker, Kubernetes/OpenShift), and cloud platforms.
• Version Control: Manage all application code, scripts, and configurations using Git and GitHub, adhering to best practices for version control and collaborative development.

6. Knowledge Management, Reporting & Process Analysis

• Develop and maintain comprehensive knowledge maps identifying key stakeholders, processes, and contacts for specific applications and Lines of Business (LOBs).
• Create and refine knowledge bases for repeatable administrative and compliance tasks to drive efficiency and consistency.
• Work closely with development teams to understand their administrative pain points, analyze workflows, and translate their needs into technical requirements and effective software solutions.
• Generate and distribute clear and concise status reports to keep Application Managers and other stakeholders informed of progress, potential risks, and upcoming deadlines.

Qualifications

• 8+ years of IT experience, with a minimum of 3+ years in a relevant Application Development, Production Support, DevOps, or Software Engineering role.
• A minimum of 2+ years of professional experience in full-stack development, software engineering, or a hands-on automation role.
• Exceptional ability to plan, organize, and manage a demanding workload, with the capacity to adjust quickly to changing priorities.
• Demonstrable experience navigating large, complex enterprise environments with formal risk and control processes.
• Experience supporting the management of vendor-supplied applications, including coordinating with third-party support and internal risk assessment teams, is highly desirable.
• Excellent communication skills and a proven ability to liaise with a large number of diverse stakeholders, from technical developers to senior managers.
• Strong understanding of the full Software Development Lifecycle (SDLC) process, modern DevOps/DevSecOps principles, and system architecture.
• Experience in Capital Markets or a similar regulated financial domain is a significant advantage.

Technical Skills

Preferred (AMO Core)

• Jira or equivalent agile tracking tool.
• Microsoft Excel (Intermediate to Expert) for data analysis and reporting.

Preferred (Automation Core)

• Strong programming proficiency in Python and experience with web frameworks (e.g., Flask, Django).
• Proven experience in front-end development using JavaScript/TypeScript, HTML, CSS, and modern frameworks (e.g., React, Angular, Vue).
• Proficiency with Git and GitHub for version control and collaborative development.
• Experience with browser automation tools like Selenium or Playwright.

Preferred

• Experience with Project Management tools.
• Foundational knowledge of ITIL concepts.
• Familiarity with DevSecOps toolchains (e.g., Blackduck, Snyk, Checkmarx).
• Proficiency with containerization technologies such as Docker, and container orchestration platforms like Kubernetes or OpenShift.
• Experience deploying and managing applications on major cloud platforms (e.g., AWS, Azure, GCP).
• Practical experience with CI/CD tools and pipelines.

Advantageous

• Experience with IT Service Management platforms (e.g., ServiceNow) and low-code automation tools.
• Experience with secrets management tools, preferably HashiCorp Vault.
• Familiarity with AI development tools (e.g., Claude Code, GitHub Copilot).
• Experience working in an Agile/Scrum development environment.

Education

• Bachelor's degree/University degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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