As a strategic leader within our global technology organization, the Vice President of Application Production Support is a senior technical professional responsible for ensuring the stability, reliability, and performance of critical applications within the Investor Services and Fund Accounting domain. This role demands a blend of deep technical expertise, strategic thinking, and formal leadership to drive excellence in a high-stakes, fast-paced environment.

The successful candidate will lead incident and problem management, govern production changes, and enhance our monitoring capabilities. You will serve as the subject matter expert for a suite of Fund Accounting applications, partnering with development and infrastructure teams to deliver resilient and scalable systems. This is a leadership role that requires a profound understanding of how technology underpins the business and the ability to balance technical priorities with strategic objectives.

Key Responsibilities:

• Incident Management:
  • Lead and command the response to major production incidents, acting as the primary escalation point to ensure rapid service restoration and minimize business impact.
  • Coordinate a global team of engineers and stakeholders during high-pressure situations, providing clear, timely, and effective communication to senior management and business partners.
  • Conduct post-incident reviews and drive the implementation of corrective actions to prevent recurrence.
• Problem Management:
  • Oversee the end-to-end Problem Management lifecycle, from the identification of recurring issues to the execution of comprehensive root cause analysis (RCA).
  • Collaborate with development teams to prioritize and implement permanent fixes, architectural enhancements, and preventative measures to improve system stability.
  • Analyze incident data to identify trends and proactively address potential systemic issues before they impact the business.
• Change Management:
  • Act as a key gatekeeper for the production environment by rigorously reviewing and approving all application-related changes.
  • Represent the production support team in Change Advisory Board (CAB) meetings, assessing risks and ensuring all deployments adhere to strict quality and testing standards.
  • Ensure all changes are documented, communicated, and deployed in a controlled and auditable manner.
• Monitoring and System Health:
  • Design, implement, and optimize sophisticated monitoring solutions using ITRS Geneos, creating custom dashboards, rules, and alerts for proactive system health checks.
  • Utilize monitoring tools to gain deep insights into application performance, capacity, and availability, and drive continuous improvement initiatives.
  • Develop and maintain automated recovery scripts and operational playbooks to improve the efficiency of the support team.
• Leadership and Strategy:
  • Serve as a senior technical advisor and mentor to junior analysts, fostering a culture of technical excellence and continuous learning.
  • Partner with Product Owners, Business Analysts, and Infrastructure teams to define support requirements and influence the design of new systems for optimal reliability and supportability.
  • Provide domain-specific expertise on Fund Accounting principles and workflows to guide technical solutions and strategic planning.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.
  • Participate in a weekend on-call rotation.

Qualifications:

• Experience:
  • Domain knowledge of Investor Services/ Fund Accounting will be preferred. This includes a strong understanding of the fund lifecycle, NAV calculation, trade processing, and reconciliation.
  • 10+ years of extensive experience in a senior application production support role within a global investment bank or similar financial services institution.
• Technical Skills:
  • ITRS Geneos: Proven, hands-on expertise in configuring, scripting, and managing ITRS Geneos for enterprise-level application and infrastructure monitoring.
  • ITIL: Expert-level knowledge and practical application of ITIL frameworks, specifically in Incident, Problem, and Change Management.
  • Core Technologies: Strong proficiency in SQL (complex queries, performance tuning), relational databases (e.g., MSSQL, Oracle), and scripting/command-line expertise in Unix/Linux environments.
  • Issue Management: Demonstrable experience with issue tracking and reporting using tools like JIRA and ServiceNow.
• Competencies:
  • Leadership: Proven ability to lead teams and manage major incidents under pressure. Assumes informal/formal leadership roles with confidence.
  • Communication: Exceptional written and verbal communication skills, with the ability to explain complex technical issues in simple terms to non-technical senior stakeholders.
  • Analytical Mindset: Superior analytical and problem-solving skills, with the ability to filter, prioritize, and validate complex and dynamic information from multiple sources.
  • Execution: Advanced execution capabilities with a demonstrated ability to adjust quickly to shifting priorities and manage a demanding workload.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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