Senior Product Operations Analyst
Cloudflare
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Locations: Austin - TX, Lisbon - Portugal, London - United Kingdom
About the role
The Product Operations team partners directly with our Product organization to drive programs and systems that deliver value to customers, remove friction and bottlenecks, streamline workflows, and arming leadership with insights to scale decision-making and impact.
We are looking for a Senior Product Operations Analyst who combines business acumen with the technical expertise to follow through from ideation to implementation. You will help our product organization, diagnosing inefficiencies, architecting better workflows and systems, and building the visualizations that help our Product Managers and executive leaders make better decisions faster.
Reporting to the Senior Director of Product Operations, this role is key to improve the operational rigor and excellence. You will help turn raw inputs into actionable insights that drive product strategy, go-to-market interlock, business performance, and customer satisfaction of our products. You will help build the tools and AI capabilities that generate these artifacts automatically. Instead of manually creating reports and artifacts, you will build self-service systems and automated workflows that allow the organization to access insights instantly.
This role orchestrates activities across the entire lifecycle of our product, including:
- Act as a strategic partner for leaders within the Product organization, translating business goals into concrete technical requirements and operational self-service tooling that track progress and drive their business forward.
Build automations and workflows that reduce manual work and power our planning rhythm, roadmapping, and launch readiness. Know when to leverage LLMs, AI agents, workflow automation, and dynamic data integration.
- Identify operational bottlenecks and rapidly build solutions to remove them, whether that’s a scripted workflow, dynamic integration into a system, or an AI-driven process.
- Engage cross-functionally with engineering, support, customer success, support, marketing, legal, pricing, product marketing, solutions engineering, and sales.
About the Department
The Product organization is made up of Product Managers who love to learn, collaborate, and solve large-scale problems. We believe that operational excellence isn't about bureaucracy; it's about removing obstacles so our teams can innovate faster.
Your work will be the engine that powers decision-making for the product portfolio. Working within the department and across functions in an inclusive, hands-on, and respectful way will be key to your success.
Desirable skills, knowledge and experience
- 8+ years of experience in a technically oriented operational role (Product Ops, Sales Ops, Implementation Specialist, or Business Systems Analyst).
- A "Builder" mindset: A proven track record of creating and implementing processes from 0 to 1. You have experience designing solutions, configuring systems, or developing internal tools that solve a specific business problem.
- AI tooling: Strong proficiency in building and leveraging AI and LLM-powered tools. You don't just use GenAI; you build workflows that utilize LLMs to solve business problems. Tooling familiarity in OpenAI/Anthropic APIs, coding agents, MCP servers, and Skills.
- Analytical tooling: Strong proficiency in SQL and data visualization (Tableau, Looker, etc.) with the ability to answer complex business questions independently.
- Systems fluency: Deep familiarity with the data architecture of tools like JIRA and Salesforce, understanding schemas and object relationships well enough to extract the right insights and translate it into business outcomes.
- Business acumen: Ability to understand the strategic "why" behind the data and communicate insights effectively to non-technical stakeholders and executives.
- Experience with (or a strong desire to learn) AI tooling, agentic workflows, and scripting to modernize workflows.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.