Biomedical Engineer

Collabera Inc.

Collabera Inc.

St Paul, MN, USA
USD 20-22 / hour
Posted on Feb 11, 2025

Customer Service Representative

Contract: Orlando, Florida, US

Salary Range: 20.00 - 22.00 | Per Hour

Job Code: 358665

End Date: 2025-03-12

Days Left: 28 days, 10 hours left

Job Description:
We are seeking a Customer Support Specialist to manage and support our Remote Patient Monitoring (RPM) platform. This role involves maintaining a strong customer base, ensuring seamless equipment setup and training, following up on compliance and monthly check-ins, and coordinating supply and equipment orders.
Key Responsibilities:
  • Manage and support customers using the Remote Patient Monitoring platform.
  • Conduct Virtual Welcome (VW) enrollment calls, provide equipment training, and ensure proper setup.
  • Monitor compliance and follow up with customers as needed.
  • Perform monthly customer check-ins to ensure continued engagement.
  • Process and track supply and equipment orders, coordinating with vendors as necessary.
  • Manage ordering, shipping, delivery confirmations, and Return Merchandise Authorizations (RMA), if needed.
  • Make outbound calls to notify customers of shipping issues, delays, or missing information.
  • Resolve or escalate issues promptly to ensure customer satisfaction.
Basic Qualifications:
  • Minimum 1 year of customer service experience in a healthcare or technical support role.
  • Proficiency in Office Suite (Word, Excel, Outlook, etc.).
  • Strong problem-solving skills and ability to collaborate with internal teams.
Preferred Qualifications:
  • Associate degree or equivalent relevant experience.
  • Experience in data processing is a plus.
  • Spanish-speaking skills are preferred but not required.
  • Prior experience with Apple products is helpful.
Key Competencies:
  • Excellent interpersonal and phone etiquette skills to provide top-tier customer service.
  • Strong attention to detail and ability to work collaboratively.
  • Professional written and verbal communication skills.
  • Effective time management and multitasking abilities.
  • Strong team-oriented mindset with accountability and a commitment to process improvement.

Pay Range : $20/hr. - $22/hr.

Job Requirement
  • Customer Support/Patient Support
  • Word
  • Excel
  • Inbound/Outbound Calls
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Vishnu Nair
  • vishnu.nair@collabera.com
Apply Now
Apply Now