Biomedical Engineer
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Biomedical Engineer" AnitaB.org.St Paul, MN, USA
USD 20-22 / hour
Posted on Feb 11, 2025
Customer Service Representative
Contract: Orlando, Florida, US
Salary Range: 20.00 - 22.00 | Per Hour
Job Code: 358665
End Date: 2025-03-12
Days Left: 28 days, 10 hours left
Job Description:
We are seeking a Customer Support Specialist to manage and support our Remote Patient Monitoring (RPM) platform. This role involves maintaining a strong customer base, ensuring seamless equipment setup and training, following up on compliance and monthly check-ins, and coordinating supply and equipment orders.
We are seeking a Customer Support Specialist to manage and support our Remote Patient Monitoring (RPM) platform. This role involves maintaining a strong customer base, ensuring seamless equipment setup and training, following up on compliance and monthly check-ins, and coordinating supply and equipment orders.
Key Responsibilities:
- Manage and support customers using the Remote Patient Monitoring platform.
- Conduct Virtual Welcome (VW) enrollment calls, provide equipment training, and ensure proper setup.
- Monitor compliance and follow up with customers as needed.
- Perform monthly customer check-ins to ensure continued engagement.
- Process and track supply and equipment orders, coordinating with vendors as necessary.
- Manage ordering, shipping, delivery confirmations, and Return Merchandise Authorizations (RMA), if needed.
- Make outbound calls to notify customers of shipping issues, delays, or missing information.
- Resolve or escalate issues promptly to ensure customer satisfaction.
Basic Qualifications:
- Minimum 1 year of customer service experience in a healthcare or technical support role.
- Proficiency in Office Suite (Word, Excel, Outlook, etc.).
- Strong problem-solving skills and ability to collaborate with internal teams.
Preferred Qualifications:
- Associate degree or equivalent relevant experience.
- Experience in data processing is a plus.
- Spanish-speaking skills are preferred but not required.
- Prior experience with Apple products is helpful.
Key Competencies:
- Excellent interpersonal and phone etiquette skills to provide top-tier customer service.
- Strong attention to detail and ability to work collaboratively.
- Professional written and verbal communication skills.
- Effective time management and multitasking abilities.
- Strong team-oriented mindset with accountability and a commitment to process improvement.
Pay Range : $20/hr. - $22/hr.
Job Requirement
- Customer Support/Patient Support
- Word
- Excel
- Inbound/Outbound Calls
Reach Out to a Recruiter
- Recruiter
- Phone
- Vishnu Nair
- vishnu.nair@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Biomedical Engineer" AnitaB.org.