Technical Support Specialist
Collabera Inc.
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See open jobs at Collabera Inc..See open jobs similar to "Technical Support Specialist" AnitaB.org.IT, Customer Service
Jacksonville, FL, USA
USD 18-20 / hour
Posted on Mar 7, 2025
Technical Support Specialist
Contract: Jacksonville, Florida, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 359628
End Date: 2025-04-05
Days Left: 28 days, 9 hours left
Position Details:
Industry: Big 4 Banking
Job title: Tech Support Analyst (Level -1)
Location: Hopewell, NJ | Jacksonville, FL | Chandler, AZ | Addison, TX
Duration: 12 months contract
Onsite: Monday through Thursday onsite || Friday - WFH
Onsite: Monday through Thursday onsite || Friday - WFH
Interview: May require a phone screen then onsite
Pay Range: $18 - $20/hr
Job description:
- Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
- The successful candidate should have excellent customer care skill with a desire to expand their skill and knowledge within IT.
- This is an onsite position currently working 4 day in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete.
- Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
- Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
- Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained.
- Excellent communication and written skill are a necessity. In-house technical training will be provided backed up with real time support from peers and subject matter experts.
Required Skill:
- Requires 1-3 years of experience Excellent Client Care / Customer Service skill.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skill, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
Desired Skill:
- Technology Call Center and or Customer Service experience.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support – Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network – Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential)
Job Requirement
- Technical Support
- Help Desk Consultant
- Level 1 Support
- Oncall Support
- Troubleshoot
Reach Out to a Recruiter
- Recruiter
- Phone
- Sushmita Singh
- sushmita.k@collabera.com
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Technical Support Specialist" AnitaB.org.