Production Technical Support
Collabera Inc.
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Production Technical Support" AnitaB.org.IT, Customer Service
Chandler, AZ, USA
USD 19-20 / hour
Posted on Mar 8, 2025
Production Technical Support
Contract: Chandler, Arizona, US
Salary Range: 19.00 - 20.00 | Per Hour
Job Code: 359690
End Date: 2025-04-06
Days Left: 28 days, 11 hours left
Position Details:
Industry: Banking
Job Title: Production Technical Support (Level 1)
Payrate Range: $19-20/hr.
Duration: 12 Months
Location: Chandler, AZ 85286 (4 day Onsite & 1 day Remote)
About the Role:
- We are looking for a First Line Support Specialist to join our 24*7 Global Service Desk team.
- The role involves providing support to internal employees via voice and chat channels, partnering with regional and international teams to ensure excellent client care.
- This is an onsite position with the opportunity to work from home one day a week based on performance metrics.
Responsibilities:
- Provide first line support for internal employees via phone and chat channels
- Troubleshoot MS applications and proprietary systems
- Manage multiple live chats simultaneously
- Document tickets clearly for 2nd line teams when first line resolution is not possible
- Meet or exceed performance targets and goals for customer service and call/chat handling
Education Qualification:
- 1-3 years of experience in client care/customer service
- Ability to work well in a team and build relationships with global partners
- Excellent organizational skills and ability to prioritize workload
- Ability to multitask and maintain focus on all areas of responsibility concurrently
Required Skill:
- Excellent client care/customer service skills
- Ability to work in a fast-paced environment
- Experience with technology call center or customer service
- Knowledge of hardware support (Windows 10/11), software (MS Office suite, Office 365, SharePoint, Skype), and network (Citrix, VPN, Cisco AnyConnect)
- Familiarity with ITSM Remedy is a plus
Contact Information:
To apply for this position please contact,
Ghulamnabi Dudhwala: (980) 301-9404
Or drop an email on,
ghulamnabi.dudhwala@collabera.com
Job Requirement
- Customer Service
- Client Care
- Call Center
- Office 365
- MS Office suite
- Technical Support
- Help Desk
- Customer Support
- Inbound
- Outbound
Reach Out to a Recruiter
- Recruiter
- Phone
- Ghulamnabi Dudhwala
- ghulamnabi.dudhwala@collabera.com
- 9803019404
Apply Now
Apply Now
This job is no longer accepting applications
See open jobs at Collabera Inc..See open jobs similar to "Production Technical Support" AnitaB.org.